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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horror story at this hotel. Stove was not working as promised. The night guy is very hospitable. The lady at the front in the day with the prince symbol finger nails and ear rings is not hospitable at all. She is rude and does not seem to respect the customers at all. She actually refused to give me a receipt. She scanned my credit card through the hotel machine and blatantly refused to provide me a receipt for my stay. There was also a shrieking noisie that woke me up about 5:00 am. It seemed there was an electrical fire/ac... read more
Business response:
Dear Andre, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I asked for a king bed got a twin I asked for a first floor got the third floor first night they had a fire alarm no utensils in room didn't know this need to say say something and no house cleaning only if you stay 7 days
Business response:
Thank you for your feedback. I hope you will come back in the future for a better experience
Bad Worst ever police there aresting people while i checked in, not very clean had to wake up around 5am do to fire alarm going off and took a while for it to be turned off.
Business response:
Thank you for your feedback. I hope you will come back in the future for a better experience
I didn’t like that our check in was laborious. There were no kitchen supplies in the room. There was only one wash cloth in the bathroom. Clearly, they are not at all discriminating about their clientele... someone in one of the rooms was cooking “something” in the middle of the night, which started a fire! We were jolted awake by a fire alarm and the entire hotel had to be evacuated into the freezing cold outdoors. My dad had just had surgery on his foot the day before and was on crutches. It was 30 full minutes before we w... read more
Business response:
Dear Sue, We appreciate you staying with us recently and sharing your review. Please accept our most sincere apologies for the inconvenience of the issues you mentioned in your review, especially regarding the fire alarm during the night. The comfort and security of our guests is our top priority, so evacuation is required and critical to ensuring our guests are safe. Our staff will address your comments to ensure our guests have a great experience going forward. Thank you for your observations and patience. We hope you will... read more
Its in a great area but it needs an update starting to look run down
Business response:
Thank you for your feedback. I hope you will come back in the future for a better experience
Rude The hotel manager is a complete disrespectful rude individual with no heart or willingness to understand
Business response:
Thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Please know our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospit... read more
It’s not a safe area to stay!
Business response:
Thanks for being our guest. We are very sorry you felt unsafe while you were here and that made your stay less than exceptional. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
My wife and I, really no use again. Neighbor making noise, The place only for one night to to rest
Business response:
Thank you for being our guest. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,497 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.