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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really noisy area on the freeway and by car dealers. Poor house keeping....soiled and dirty overall, needs major overhaul. Do. It recommend. Staff was very nice, but management needs to step it up.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The room was clean, the people at the front desk were nice, but it was a $211.00 dollars for the night and the shelve in the bathroom was broken, my tv did not work and we got woken up in the middle of the night by the alarm going off and we did not get any discount or compensation for the inconvenience.
Business response:
Thank you for choosing to stay with us. We apologize for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Worst hotel ever. Went with 2 other couples and all three rooms has major issues. All rooms smelled terrible. First room wasn’t cleaned and had no bed sheets. 2nd room all the doors on the cabinets were missing. My room bathroom looked like it wasn’t cleaned in weeks. I leave to get lunch and come back and all my stuff is gone. First night there is a domestic disturbance and a girl rips the screen off the window next to me after screaming for hours. Police come after she claims somebody is killing her child. 2nd night the pe... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Not clean. Room wasnt ready at 8pm. They didnt have the correct room when I checked in
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for not fulfilling our promise of providing you a clean stay and for the inconvenience you had with your check-in. We are meeting with the concerned teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Very little amenities and coffee for breakfast Tooooo basic amenities. No ice, no cups, breakfast is coffee and a muffin....only.
Business response:
Robert, thank you for evaluating your stay. We are sorry for the disappointment you had with our breakfast offerings and regret you were unhappy with our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,629 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.