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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, please accept our sincere apologies for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Downgraded! Paid for two double beds for 3 adults, but were downgraded to a room with a queen size bed. They brought in a rollaway cot, no one but a five year old could get a good nights sleep on that. We were in town for a race, so we had no choice but to endure it. Staff was helpful but made no effort to discount the room, maybe they don’t have that power. Not happy.
Business response:
Doug, please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Third party booking communication Poor! Expedia needs to link their system to Hotel system. I confirmed directly with the hotel and Expedia regards to my reservation before my arrival. Hotel system automatically cancels my reservation if not check in before 12 midnight. I ended up having to book my stay directly to the hotel when I got there regardless the multiple times I called in advance!
Business response:
We sincerely apologize for the inconvenience you experienced at the time of check-in with your reservation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
BED BUGS!! horrible experience! originally booked for 2 nights, I stayed only about 4 hours. bed bugs crawling over my pillows, yuck! hotel staff was apologetic and offered me another room but there was no way I could have slept a minute in that hotel anymore! I checked out shortly after midnight with no place to go. I asked for a refund but got only a partial refund. Had to call hotels.com to verify the incident to get the full refund.
Business response:
Upon hearing any information about potential bugs, we immediately take action as we take these comments very seriously. Our management team is trained to detect such activity and are proactive to check our suites on a regular basis. While we believe, this is an isolated incident, we thank you for letting us know so we could have our pest control company come to investigate and treat as a precaution based on your feedback. We would like to have another opportunity to impress you on your next visit with us. Sincerely, General ... read more
Customer Service was friendly and nice. The condition of the room was not good. Walls were dirty, bathroom and floors were not cleaned, rubber stripping coming off around the toilet, towel rack falling off the wall, kitchen counter dirty, refrigerator had particles of food left in it. This was supposed to be a non-smoking hotel, but clearly my neighbor was smoking and you could smell it throughout the room, the vents, and down to the hallway. I had to call the front desk about it and they blamed it on the back door, I was to... read more
Business response:
Dawn, thank you for evaluating your experience. We apologize for so many difficulties you encountered during your stay and regret the inconvenience it caused. I have shared your concerns with my housekeeping and maintenance team to fix these issues immediately. We hope you will consider giving us another chance to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Not anywhere near my standard Staff was very nice and friendly. But that is where the good ends. The first room we where assigned had not been cleaned and smelled highly of cigarette smoke. When I brought this to the attention of the front desk they were very apologetic and quickly assigned us another room. The second room had been cleared but still had a slight smell of cigarette smoke. Although both rooms were nonsmoking rooms. Room was dark and dated. The bed linens had been washed but had stains on them. One light had a ... read more
Business response:
I apologize that we failed to provide you an exceptional stay. We are sorry for the inconvenience caused while you were here. I have shared your feedback with my housekeeping team in regard to the smoke issue to ensure cleanliness in your room. We value your comments and will use it to ensure we are more consistent in our service levels. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Very dated hotel! Advertised breakfast included, that's a joke. Rooms made up once a week. We never had our room cleaned. No coffee makers, not enough cookware, utensils, glasses or cups to allow you to cook in your room. No ice, had to use ice trays in the refrigerator. Had to go to front desk and ask for soap toilet paper etc. No one at front desk over night, we did know how to early checkout, so we dropped our key and left. Smoke detector in the room was constantly flashing a light, someone tied a trash bag around it to t... read more
Business response:
Thank you for your feedback. I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make the... read more
Bad experience Entering the hotel, there was a drunk patron talking to the lady behind the counter and he proceeded to speak to us. The lady behind the counter tried to tell him to stop, but he kept on. He ended up being around the hotel for the entire trip. Once we got into our room, it had a strong smell of pickles and must. The second day, I dropped something on the floor and had to look under the bed... wow, I wish I hadn't done that. Another thing I noticed on day 2 was what looked like blood splattered on the wall near... read more
Business response:
Please accept my apologies for the inconvenience you encountered. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable attention to detail. We hope you will consider a return as we would love to experience the stay you expect and deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.