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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Paid for two nights stay through Expedia but the hotel charged my bank account for both stays also.
You have to pay 10.00 a day for housekeeping uf you want room cleaned. There are no phones in the room, no ice machines on premises, and no pool inside or out. They advertise kitchen ware you can get for your room if needed but we didnt get everything and what we did get was dirty
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I am not a picky person. All I ask for is a clean room and no bugs with the basic necessities. We tried checking in at 5 and the room was not even ready. After 45mins we were finally able to get in only to find that we have no toilet paper. When we asked for a roll we were told they had none. We asked that one be brought up when they bought some. It is now after midnight and still no toilet paper. Not acceptable at all! Oh and it states they have breakfast but their version of breakfast is instant oatmeal and grits. Do not w... read more
Business response:
Jasminda, thank you for taking the time to review your stay. We apologize that you had to wait for your room and for the inconvenience you experienced due to the shortage of the in-room amenities. Your feedback has been discussed with our housekeeping associates to be more diligent with their efforts going forward. We are reviewing this situation with our front desk to ensure items such as toiletries are always well stocked. We hope you will stay with us another time so we can provide you with a much more satisfying experien... read more
Dirty sheets My room smelled my sheets were not clean. No phone to call front desk. Went downstairs was given a tupper with two trash bags. Inside new sheets to make my bed. Still no coffee maker.
Business response:
We apologize for the inconvenience you had while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Had to check out of room early because someone from their staff was going into our room & using our bathroom. I WILL NEVER stay there again & I don't recommend anyone else to stay there.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Awful Surly general manager. Room was dirty and terribly outdated. Refrigerator was rusty. AC noisy. Don’t stay at this “hotel “.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
They took my money The hotel took extra money out of my debit card and when I asked them why, they denied it. Well, I've filed a claim with my bank!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the mixup regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Very disapointed. Ugh. Filthy.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.