This profile has been claimed by the business owner or representative.
Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jozsef, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
DO NOT STAY HERE Quite literally the most awful hotel experience I have had. We booked a Queen bed and when we check in and get to the room, we find a double bed. We measured - it was 100% a double bed. When my boyfriend went down to ask the lady at the front desk about it, she lied straight to his face, saying that it was a queen bed, but we were in a handicapped room (we weren't per the lack of bars in the bathroom and the map of the hotel) and because of that, we had a "HC queen". A quick google search confirmed this is n... read more
Business response:
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your comments have been shared with our team to make sure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience. Sincerely, Hotel Management
Extended stay cut short The hotel room was dingy. The carpet needs to be replaced (not cleaned). The bath tub was so dirty. It appeared to not have been cleaned in a while. I felt extremely uncomfortable. We'd prepaid online for 2 nights. But after decided we'd leave after the ist night. I will say the agent at the desk had a great personality.
Business response:
Jacqueline, thank you for sharing your feedback and for recognizing our front desk associate. We are sorry for the inconvenience you encountered. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts so that our future guests never experience this problem. Thanks again, and we hope to see you soon so that we can make it up to you. Sincerely, Hotel Management
The worst I’ve ever experienced Simply terrible!
Business response:
Anita, thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
overall cleanliness of room below par. grease dirt on phone top of fridge found roaches in room roach traps in multiple locations in room fridge dirty checked out early booked another hotel
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Room had foul smell that we were still not able to get rid of after disinfecting. Had to open windows to allow to air out. The lights in a portion of the room also did not work.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Filthy. This place was completely ratchet. Downright nasty. Do yourself a favor and just don't stay here.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Very outdated low end motel, will never use this chain of hotels again. It’s location was decent but very small rooms and beds, who sleeps in a full size bed nowadays! No niceties or the little extras, they only have housekeeping once a week, basically a workers hotel for weekly stays.
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Roach motel! There were roa he's crawling on the toilet in first room we tried and hair in the sink. Rusted burners in the stove. Second room had hair all over the bed sheets and a terrible odor. 3rd room was better but still had hair on the towels. We bought lit's of cleaning supplies to help de odorize and sterilize the olace. I still left with a terrible itch all over my body! Oh, and we also saw baby roaches crawling in the hall by the elevator!
Business response:
Chris, thank you for staying at our hotel and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.