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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shabby and not close to chic We had booked a room with a single queen sized bed. We were given a room with a standard large bed. The condition of the room was rough, not cleaned well in some time. The television did not work well. There were no kitchen pans, glassware or silverware. There is no ice machine in the building. The rear outside door, at the end of the hall, is kept open all the time with a "stick". The parking lot was full of trash. We have stayed in "Extended Stay's" before and we weren't expecting a top rated f... read more
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Beware I was taught that if you have nothing good to say, don’t say anything at all. Butttt.... this hotel is misleading people. The hotel is not modern and up to date. A fresh paint job doesn’t get rid of the old smell that the hotel has. The rooms dated but looked clean at first glance. That was until found a bed bug in the bed. The front desk representative was very nice and issued us a refund without any issues. It was a pain finding a new hotel at 9:00 pm but I wasn’t about to sleep in a bug infested hotel.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature, as well we have not had any complaints of pests. However, our pest control provider has been notified, and we would appreciate more inforamtion so that we may have the room you occupied professionally inspected and treated if necessary. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the ... read more
The place was dirty and the staff was very friendly
Business response:
Anissa, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return t... read more
Gross No early check in Lobby smelled like cigerette smoke Had to wait at front desk for 20 minutes for someone to come and assist us Unprofessional staff The hotel was so bad we didnt end up checking in and went to a different hotel down the street that had a more expensive price but, well worth it
Business response:
Thank you for being our guest. We apologize for the smell you experienced in your both the room which compromised your experience and regrets the inconvenience caused. Your concern has been shared with our housekeeping staff to make sure the room receives a deep clean to remove the smoke smell. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
My stay at this run down hotel Only the very basics as a place to crash but not really suitable for an extended stay. The kitchen was not equipped and the door was falling of the cabinets
Business response:
Hans, thank you for choosing our hotel. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We appreciate you for bringing this to our attention and our maintenance team is fixing the doors of the cabinets. We would like to regain your trust and hope you will give us that chan... read more
Horrible hotel Staff were unfriendly. Bed sheets were dirty and we had to change them ourselves. Cancelled 2nd night stay...got back 85 percent of our money for 2nd night. Some very scary tenants that live there. No warning from Expedia.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
It is a cheap hotel but not in excellent conditions. It is noisy.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered while here. We will be coaching our front desk staff to ensure we are clearly communicating this information during guest arrivals as well as providing each guest with professional customer service. It was a pleasure having you as our guest, and we hope you will consider a future visit to regain your trust in us. Sincerely, Hotel Management
Horrible, nasty hotel!!
Business response:
Nancy, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Very Dissatisfied Light fixture missing in the bathroom and only had light from an old lamp Bed did not fit on the frame so when you sat down on it the mattress came up off the frame almost causing us to fall. No one was available to fix this issue because all of the maintenance staff was in Atlanta. Bed sheets were covered in hair. Requested beds be re-made. This was never done. I placed the dirty sheets in the hallway and while housekeeping had time to pick up the dirty linens in the hall they did not re-make the beds. I... read more
Business response:
Lynn, thank you for evaluating your stay with us. We sincerely apologize for the cleanliness and service issue you had while here and that you were unhappy with our breakfast facilities. We have room inspection processes in place, and we are working with our Housekeeping staff to see where we dropped the ball. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.