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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don’t recommended staying here The room did not look anything like the pictures listed for this hotel. The room was not clean. There was visible dust on the tv stand and night stand. The bathroom shower and sink were dirty. The toilet was clean though. The paint was chipped and peeling on the some of the walls. The closet shelf was half way off and just hanging. The hot breakfast included with the price of the room was coffee, instant oatmeal and special k bars. There was also no seating for breakfast, you had to take it b... read more
Business response:
Thank you for choosing us. We apologize you experienced so many difficulties in your room. We have taken a note of your feedback and have discussed these issues with our Housekeeping and Maintenance team, so we can take action to prevent it from happening again. We have also shared your comments with our Brand Leaders to consider while planning the menu in the future. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Dirty Rooms/Not Accomodating Arrived at the hotel and the residents staying there were loud and obnoxious, so the first impression walking in wasn't good. When we got in our room the floor had red stains all over it, the nightstand had dried up food on it, and the bathroom door handle fell off after opening it. My girlfriend and I immediately checked out after checking in and booked another hotel. Not only were we not refunded, but the hotel wouldn't even waive the cancellation fee, even though nothing was cancelled? I defin... read more
Business response:
Zack, please accept our apologies for not meeting your expectations. We have shared your feedback with our housekeeping team and are looking into where we went wrong and making changes to our processes to better serve our guests. Meanwhile, please reach us out at our hotel so we can look into this and assist you further. We hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Stay away. Very dirty. Very dated. Bugs and more. The hotel room is in terrible shape. It was beyond dirty, killed 3 baby roaches overnight. Kitchen and bathrooms were really gross. If I hadn't prepaid, I would have left immediately.
Business response:
Thank you for your review. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We are confident your experience will exceed the high s... read more
way below average nasty room. had to change 3 times
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
BEWARE STAY AWAY FROM THIS HOTEL!! Overall it was a bad experience!! The hotel is "supposedly" a non-smoking facility. Well, as soon as I got to my room the smell of smoke stricken me... It was awful! The door's lock on the room I was in #235 does not work and the latch is defective too. Then, it was the noise from the adjacent rooms, and finally the "breakfast" the hotel advertises on the web turns out to be coffee, hot water, and small bags of instant oatmeal. One of the worst hotel experiences I have ever had. I will neve... read more
Business response:
Dennis, we apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Run down, no amenities. Looks nothing like the photos.
Business response:
Ted, we are extremely sorry not meeting your expectations while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with the responsible teams to take necessary steps immediately. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Terrible The room was not cleaned, smelled like smoke but supposed to be smoke free, bathroom dirty, bed very small and uncomfortable , Whitney at the front desk was the sweetest person there. I will not be staying here again in the future.
Business response:
Ellarie, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.