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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Room had cigarette odor; night stand drawer was filthy with bug debris; people hanging our at entrance; windows were unlocked; stinch smell; requested refund and checked out to move to new hotel
Business response:
Thank you for feedback of your recent stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. ... read more
Two of our staff stayed at this hotel to attend a training in Savannah. On the second night, one of our staff was bitten many times by bedbugs, to the point that her body reacted and she had to go to the doctor. The other person had a couple of bites. Apparently there was an infestation in the room.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Flew down for a wedding, and picked this hotel due to it having 3 stars and it was close to the venue. It was supposed to be a non smoking hotel, but the room (and especially bathroom) smelled like somebody had been chain smoking for the last few days. The windows were filthy, the floors weren't clean, and there was hair in the bed that didnt belong to us. Probably my worst hotel stay to date.
Business response:
Thanks for evaluating your stay. Although we are a non-smoking property, we are sorry for the smoke odor you encountered. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We are terribly sorry and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
(Disappointed)stayed here several times before The first room given was not serviced was given another room was awaken at 10:30 had us booked for only one day had us checking out on Saturday once we got that corrected we exited for the Octoberfest when we returned we found our room without linens or fresh towels
Business response:
Thank you for choosing us for your visit. Our team strives to ensure an excellent experience for each guest, and we are sorry for letting you down. It is disheartening to read that we fell short of our standards and we apologize for this. We appreciate your business and hope to have the opportunity to make it up to you in the near future. Sincerely, Hotel Management
Never Again! The hotel had an unpleasant smell... Our room smelled of smoke...in order to get fresh towels you had to take your dirty used ones back down to front desk and get a bag of new towels! Our TV had bad signal and lines.... The hotel needs upgrading!
Business response:
Starlette, we are sorry for the cleanliness issues you experienced during your stay and that you were unhappy with our hotel policy. We have asked our housekeeping staff to make sure the hotel, as well as the room in which you stayed, receives a deep clean to remove the smell. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
No friendly personal, dirty lobby :-(.....
Business response:
Edward, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Manageme... read more
only one person on the property on a Friday night ???? He became frustrated with a computer that didnt work and it all went downhill from there! Room did not have shower curtain, dishes and pans were piled in hall, when we asked for these things to be taken care of the 1 person there became very loud, rude and unprofessiomal! Plenty of other issues but lets just say to choose a different hotel in Savannah!!!
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.