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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel did not have any room available and says it was overbooked. But they charge my credit card anyways.
Business response:
Thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Hotel room was gross. Old. Not cleaned. Falling apart
Business response:
Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management
Too dam noises. People upstairs were up till 2:00. Couldn’t sleep
Business response:
We are glad you stayed with us recently andwe appreciate you taking the time to post comments about your experience.We aresorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, ... read more
This site absolutely reeks of smoke. It is extremely hazardous for non-smokers! The smoke literally settles in your throat and chokes you. The effort to use room ionizers is completely ineffective! Marie, at the front-desk exhibited great patience and professionalism! Without her courteous and competent service, this review would be all zeros!
Business response:
Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are happy that our hospitality helped make this a pleasant experience for you. We hope to welcome you back in the future. Sincerely, Hotel Management
Needs a complete update. The table was broken the drawers were badly damaged and scuffed.
Business response:
Thank you for taking the time to evaluate our hotel. Please accept our apologies for the maintenance issue you experienced in your room and inconvenience this caused you. We will address this appropriately, and we want to thank you for your patience. We appreciate your feedback as we are dedicated to improving our guest experience. It would be a pleasure to welcome you back to our hotel. Sincerely, Hotel Management
Free parking but not rooms no so clean The hotel has a good location and is considerably close to the center. Unlike many in downtown, this one has free parking. It has a kitchen, sink and refrigerator but was not so clean and has many things broken and in bad condition. The back of the bed had like a spilled drink. The room had a bad smell.
Business response:
Dania, thank you for your honest evaluation. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. On a positive note, we are happy our location worked well for you and that you were able to take advantage of our amenities. We would like to regain your trust and hope to serve you again whenever your travels bring you to our area. Since... read more
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.