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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I dont want to re live that horrible awful stay. If i had to stay there again i would rather sleep in my car. Everything was discusting nasty roaches crawling in the kitchen the whole hotel was old and run down
Business response:
Thank you for posting a review of your stay. We apologize for the unpleasant experience you had with your suite. We have alerted our pest control provider as well as our housekeeping team and will ensure such issues do not happen again in the future. We also appreciate your comments regarding the overall condition of our team and will use them as we plan the future modernization of our hotel. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
will make sure i have my friend check out first. THE ROOM WAS OUT DATED AND IN THE BATHROOM IT WAS ROACHES.. the baby roaches, so the bigger ones was somewhere near. the baseboards where lifting with made it look bad.
Business response:
Please accept our apology for the problem outlined and for the difficulties with your accommodations. We have shared your comments with the appropriate teams to ensure this is taken care of. Also, we agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
place smelled people party like they where in club next club no phone to call desk had to go down twice to get them to stop went on from 10 pm till 2:30
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
i got the cops called on me from a drunk girl who threw a bottle of liquor at me, and got told to leave with no refund even though i didn’t do anything. did not get a cent back. very disappointed.
Business response:
We regret the incident you mentioned and the disappointment this might have caused you. We will be investigating the whole situation with the appropriate department to see what went wrong. Once again, we apologize for what transpired and appreciate your patience and understanding as we review this. Sincerely, Hotel Management
This hotel is a pretty bare bones, nothing special spot. The kitchen in the room was old and dirty. The furniture in the room looked like it was never been even remotely kept clean. My biggest gripe was when I asked for a late check out due to a personal emergency that came up, the front desk simply said no we cannot accommodate that and made no effort to see that I was taken care of. A simple request that caused a logistical headache for me. I will not stay here again and would advise against it for whoever happens to read ... read more
Business response:
Thank you for sharing your review. We are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. Also, we apologize we could not provide you with a late check-out. We value your feedback and hope you will reconsider giving us an opportunity to redeem ourselv... read more
Check in was ok, but the room was musty smelling, and the bed was as hard as a rock. Despite a fridge, stove top and microwave, there were no utensils at all. The walls are very thin, and everything anyone said was heard.
Business response:
Chelsea, thank you for being our guest and for taking the time to share your feedback. We are sorry that you found our beds to be uncomfortable and apologize for the cleanliness issues you encountered. We will share your feedback with our housekeeping team and will make sure we are more diligent going forward. We are also sorry for the noise disturbances you encountered. Please know, our front desk is always available to help you make the most of your stay and we would have been happy to resolve the issue while you were here... read more
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.