Extended Stay America - Savannah - Midtown

Business response:

Thank you for choosing our hotel for your stay. We are sorry you were disappointed with your stay, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management 

Business response:

Julie, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We regret your disappointment with breakfast not being available during your stay. Although it is clearly mentioned on the website, we regret you were unaware of it. Moreover, we are sorry you were inconvenienced by the noise from the guests next door. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Also, we apologize the amenities were not to your satisfacti... read more

Business response:

Thank you for sharing your concern. We are sorry to read your comments and know about the inconvenience you had due to the third-party website. Please consider allowing us to host you in the future. Sincerely, Hotel Management 

Business response:

Please accept our apology for the poor service you received from our associates. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals to ensure this is not repeated in the future. We hope you will consider giving us a second chance to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Katrice, it was wonderful to see you enjoyed everything about your time at Extended Stay America. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. Your kind rating is appreciated, and we look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Lena, please accept our apologies for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you for sharing your feedback. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for the feedback. We are extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We regret the inconvenience caused. Thank you again for bringing this to our attention. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management