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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs So many bed bugs I must report this hotel
Business response:
Brandon, please accept our apologies for the concern outlined in your feedback. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues, and the room you occupied will be professionally inspected and treated as a precaution. We regret the frustrations experienced and are grateful for your patience. Thank you for choosing to stay with us, and we hope you will reconsider staying with us in the future. Si... read more
The television did not work and I have children we were not told before the stay and also our trash was filled with garbage
Business response:
Thank you for choosing our hotel. We are sorry for the issues you encountered in your suite and regret the inconvenience caused. We have taken note of your comments and have shared it with the housekeeping and maintenance team to improve our service and facilities going forward ensuring this is not repeated in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The property is horrible. The rooms are filthy, the beds are hard, the dresser was falling apart, the counter had burn marks all over it
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We understand the importance of clean and comfortable accommodations, so we will share your comments with our leadership team to see where we can make improvements. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bed was comfortable but room was very dirty. There was dust and stains in room.
Business response:
We are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Please consider giving us a second chance the next time you are... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Terrible awful experience They don’t have any protection Nobody is wearing face coverings Smelly and nasty rooms Very very disappointing
Business response:
Eva, on behalf of our entire team, we apologize for not living up to your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
The room was dirty and had an order. I felt like I needed to go get a mop and clean the entire room. We didn’t stay here, even viewed another room to try to stay and it was just as bad. Checked out 45 minutes after checking in and still had to pay for the one night.
Business response:
Thank you for your review of your recent visit. We apologize for the cleanliness issues in your suite and the inconvenience it caused due to the odor. Your feedback will be shared with the housekeeping team for review and action. We value your concerns and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Shannon, we are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.