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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stay 2 nights at this property I absolutely hated that they did not offer any coffee nor continental breakfast I understand all of this is due to covid-19 but coffee it says on there menu that they do have a coffee pot. My bathroom wallpaper was peeling I definitely won't be coming back to stay here you pay for what you get.
Business response:
Thank you for staying with us. We regret your disappointment with breakfast and coffee not being available during your stay. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconveniences caused to you. We value your feedback and encourage you to try us again, as we are confident you will have a better experience. Sincerely, Hotel Management
No coffee machine!! Floors greasy.
Business response:
Christine, thank you for taking the time to review your stay. We are concerned about your experience and sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our team to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
Better safety for all guest and improve service When I check in the guest service rep answer her cellphone. Her conversation was about food she had order and it’s been awhile. She wanted her food fresh etc. she was on her cellphone while checking me in. The guest on the hotel was not wearing any mask. Covid-19 numbers is continue rise. The bathroom could have been cleaner. Their was knock on my door @10:15 housekeeping, not sure why. Most hotels check is @ 12noon. Just some customer service the hotel needs help especially th... read more
Business response:
Delores, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Alexea, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Towels were dirty. Floor was dusty. Phone was broken. They wouldn’t change the bedding said I had to do it myself. Face towels had stains on them. Shower curtain was dirty at the bottom
Some Good, mostly bad! This hotel looked amazing and honestly the lady that checked me in was nice and polite. However, that was the only good part of my stay. We were on the second floor and the halls smelled of marijuana. None of the electrical outlets worked in the room except for a few, we had to unplug the TV and lamps to charge our phones. Our door lock didn’t work and it took like 10 minutes to make it open each time. My BIGGEST concern was the bed, picture below. It was pretty gross. Also the side doors didn’t lock, ... read more
Business response:
Kimberly, thank you for reviewing our hotel. We are sorry for the maintenance and cleanliness issues you encountered during your visit. Your feedback has been discussed with the appropriate teams to improve our accommodations moving forward. Also, we are a non-smoking property, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention and hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
They were rude
Business response:
Barbara, it was disappointing to read about your experience at our hotel. This is not the impression that we like our guests to leave with. This is not normal for our hotel and we hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
In my decision in getting a hotel i picked this one because it had breakfast included. Well ,it did not have breakfast, no coffee or even a coffee pot to make my own. We also had to have a key made 4 times because door would work or not work.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.