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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap. Bugs on floor, wheels on carts needed air, just seemed uncomfortable.
Business response:
Thank you for your review of our hotel. We sincerely apologize for not living up to your expectations and for your disappointing stay with us. We are also sorry for the difficulties you encountered. Your feedback will be shared with our team to ensure we are well poised to serve our guests better in the future. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance in the future so we can provide you with a much bet... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Overly and needs renovations.
Business response:
Heather, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Staff were very personable and friendly. That's pretty much where it ends. The place is pretty gross.
Business response:
Steve, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department so that they are more diligent going forward. On a positive note, we are glad you liked our friendly staff. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The lock was broken to the room we stayed in, so we had to wait 45 minutes to be let into our room in the middle of the night, then they wouldn’t let us switch rooms and ended up charging me $713 for two nights. No one came to clean our room and we had to wait over two hours for fresh towels/sheets.
Business response:
Thank you for your review. We are sorry for the difficulties you experienced in your initial room and the way that our staff responded to your concerns. We are reviewing this situation to see what went wrong so we can avoid this in the future. Also, your concerns regarding the door will be shared with the maintenance team for review and action. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available fo... read more
Sink drained very slowly, patchwork under sink was ugly and poorly done. Tile in bathroom had stains in grouting. Front doors heavy and extremely loud, windows dirty
Business response:
Thank you for being our guest. We apologize for the housekeeping and maintenance issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Check in was incomplete resulting in a trip to the desk after going to bed to be able to access WiFi. Never received a room key for the entirety of the stay, had to be let into the room every time.
Business response:
Carol, thank you for your review. We are sorry for the issues you experienced due to our check-in process and regret the inconvenience caused. We will investigate the matter what went wrong to avoid such situations going further. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.