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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgruntled Front Desk Associate Causes Debacle At the end of a long cold day after a baseball tournament, myself and family came back to a cold hotel room. After preparing for bed at approximately 11:48pm, my wife complained to me that it was too cold in the room. I reached for the thermostat to cut up the heat several times, which it never turned on. I then noticed that the thermostat had an "Error" message, which I then called down to the front desk and spoke to Kimberly. I asked if she could send someone up to my room to... read more
Business response:
Thank you for your recent stay at our hotel. We are extremely disappointed to learn about the inconvenience you are your family had in your room. Our maintenance team will be checking the HVAC unit so that they can fix it immediately. What you experienced with our associate is an isolated incident, and we are investigating this matter. As this review is anonymous, we would appreciate additional information to identify your reservation for further investigation into this matter. Sincerely, Hotel Management
We stayed there on 12/26/19, We requested non smoking room but the room surely smelled like smoke, we couldn't breathe, the lights didn't work, the lamp was broken, the floors was nasty, the faucet in the bathroom tub didn't work properly and was leaking. The continental breakfast was misleading, just grab and go little items. The hotel didn't smell nice at all.
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. This is not acceptable, we will immediately discuss your comments with the housekeeping and maintenance teams, and we will promptly address these issues to improve our services and facilities. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. Once again, our apologies for the inconvenience you experienced. We are grateful for your patience and hope you will give us another cha... read more
I found outdated bread 12/4/19 was the expiration date, open ritz crackers, open Kellogg’s special k cereal, and two cans of chick peas in counter. After my daughter bottle rolled under bed I found a cigarette butt in a no smoke room. After advising front desk I was switched to a different room but the door didn’t fully shut. Hotel condition is disgusting. Plus they use open tissue rolls previous guest used.
Business response:
Thank you for your review. We are sorry for your disappointment with our grab-and-go breakfast. We will share your valuable comments with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We also apologize for the cleanliness issues you had in your initial suite and for the problems you encountered with the door in your second room. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope you and your daughter will aff... read more
The bed sheets was not fitted on the bed properly
Business response:
We are disappointed seeing your rating. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback regarding the bed is discussed with the team to take the necessary action and ensure our future guests don’t experience the same. Please consider staying again with us, as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Unpleasant stay experience My wife and I went to Savannah for New Year’s Eve and came back with rashes on our skin. Probably bed sheets or towels were not clean. I expect Extended Stay to take care of such things for future guests.
Business response:
Anubhav, thank you for spending your New Year’s Eve with us. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you and your wife will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Dirtiest I ever been. Cockroaches In the room and corridors carpets smells trash or vomit. Not a pleasure stay.
Business response:
We sincerely apologize for the housekeeping issues you encountered in your room. We are working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. We have also contacted our pest control provider to address the roach problem as quickly as possible. Thank you for sharing your feedback with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
We waited almost an hour to check in, The doors were looked and no staff to be found. The room was disgusting full of dead cockroaches 😷 And the hallways had a really bad smell. Everything in the room looked outdated, the TV didn’t work well. Worst hotel experience in my life I honestly didn’t leave because we were super tired and it was already midnight. I don’t recommend this hotel to anybody!!
Business response:
Margarita, thank you for your review. We are sorry our hotel's accommodations and service did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Cockroaches in our room we jad to move i was totally disgusted
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the insects you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.