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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad place to stay will never stay there again The t.v. Did not work, the a.c. didn’t work. There was never anyone at the counter to help
Business response:
Thank you for choosing our hotel. We apologize for the maintenance issue you encountered in your room. We have alerted our team about them, and they are checking and fixing them immediately. We are also sorry for the service issue you experienced. Your feedback will be shared with our front desk team members to make sure we are diligent in our efforts moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Reserved a queen got two doubles. Food crumbs in sink. Bed not comfy. Window didn’t close and lock and door barely closed. Odd smells in hallway from cooking.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you with the suite of your choice and that you were unhappy with the room which we provided to you. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We will also share your valuable comments regarding the beds with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. Please accept our apologies, and we hope you will give us another ch... read more
Gentleman at check in was exhausted and yawning at us....no toilet paper in our bathroom and no batteries in the remote either for tv. Large black stain on carpet in middle of room. Fan in bathroom sounded like a plane going overhead when turned on so middle of night bathroom use woke all up.
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employees. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We apologize for the housekeeping and maintenance issues that you encountered in your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. Please note, toilet paper and remote batteries are available at the front desk and it;s complimentary. We hope you will reconsider... read more
I dont want to smell dog poop in the hall or outside the parking lot. It should not be pet friendly. The furnitures needs to upgrade. A very boring looking room.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our pet-friendly hotel and the appearance of the room. We have taken note of your concerns regarding the furniture and will share it with the appropriate team to ensure a better experience going forward. We value your constructive feedback and hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management
Bloss nicht! Der Fussboden war so klebrig wie in einer alten Kneipe. Und ich würde mein Hand nicht ins Feuer legen, dass das Bett frisch bezogen war. Das Frühstück bestand aus Instant Oatmeal, Supermarkt Muffins und schlechtem Filterkaffee. Extended Stay ist für uns nie wieder eine Option! Absolut furchtbar!
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and property very seriously and will be looking into the feedback you provided. We are also sorry our grab-and-go breakfast offerings were not of your liking. We will make a note of your feedback as we plan any changes to our breakfast choices. We hope you will consider, and this w... read more
I have nothing nice. It was dirty at check in with only a few sheets of toilet paper. It was advertised as breakfast included and it was granola bars and crapy coffee with an enpty creamer bottle. Never again
Business response:
Thank you for your feedback. We are sorry to read we failed to deliver a fresh and clean room. We have shared your comments with our Housekeeping staff to ensure we are more diligent in our efforts to maintain our property. We are also sorry that you were disappointed with our grab-and-go breakfast. We much appreciate your business and hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
The room absolutely smelled horrid, there was no shampoo/conditioner only 2 bars of soap. There was liquid coming out from under the bed & floors were very nasty.
Business response:
Thank you for your review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.