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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing unique. The area was convinient. The hotel smsllled bad and staff was not attentive. We had to switch rooms because our bathroom flooded for no reason.
Business response:
Thank you for your comments. We are sorry for the housekeeping and maintenance issues you encountered in your room and regret our associates were not attentive to your needs. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Wven though i had already prepaid fir my rm there was an hr. Checkin wait. The lobby was full if peiple and the front desk clerk wanted to cancel people's reservations becayse a cleaning lady didnt show. When we did get into our rm the towels and everything was just thrown in there. The sad part is that i was told i would get a call from management but i still havent. No compensation, discounts or anything for our inconvenience. I wont be returning
Pretty run down. Loud noise from fan in elevator for entire stay (fan had bad bearing). No AC in the hallways, I guess to save money, not nice in a hot and very humid climate. Room floor at entry and in bathroom was pretty dirty (well hidden by the gray multicolor tile), needed a good scrubbing, probably just had 'hit or miss' swifter/wet duster type attention without serious mopping. Drain in sink in bathroom was very slow. Light fixture over sink in bathroom had no cover, bare bulb, and dirty. Bathtub , fiberglass type, ha... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
I liked nothing about this property and I believe Expedia should no longer advertise this property on their site. I stayed here due to the motel location and close proximity to Savannah State University. However this was a mistake. There were roaches in the room. There was no toilet paper in the room and we also needed more towels. When we called down to the front desk, on both occasions the clerk was not concerned and told us we had to come to the desk to get the items. Transient guests in hallways.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused due to the uncleanliness. Our pest control provider has serviced your room, and we are working to ensure procedures are being followed to prevent future infestation. Kindly note, the in-room amenities you wish to use are always kept at the front desk to ensure their cleanliness. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.