This profile has been claimed by the business owner or representative.
Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed with this location. Stayed at many extended stays across the country and they have never looked looked like this. The entrance was to the hotel was filthy. It smelled like smoke minute I walked in. The lobby bathroom was filthy with paper towel all over the floor. The The room smells like smoke. The refrigerator was dirty. I would have stayed at Hampton Inn - but I wanted a kitchen. Hotel kitchen is dated. Thank God we were staying for less than 10 hours. Felt like Motel 6.
Business response:
Thank you for your review. Please accept our sincere apologies for the cleanliness and odor issues you encountered. Your feedback has been shared with the respective teams to make sure we are more diligent in our efforts moving forward. We appreciate your feedback and hope to have the opportunity to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Was not clean and had given my room away. Even after I called to say I would be late coming.
Business response:
Thank you for evaluating your stay at our hotel. We are sorry our hotel was unable to accommodate you, and we offer no excuses for this mix-up. We will investigate what went wrong in your instance. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I don’t like anything. Bathroom shower is not working even water is not going on tab. It was disgusting service
Business response:
We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our entire team in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
PLEASE BOOK A BETTER HOTEL! Check in was the only smooth thing. Booked this hotel bc of location and breakfast. Room was filthy! (IPurchased cleaning supplies to clean the room myself since we checked in so late at night.) Roach on bathroom counter, mildew, hairballs under the beds. Carpets stained and slick looking. Every morning there was no breakfast after 8:45am although informed that breakfast was served until 9:30am. There were many customers complaining about no food available but manager and kitchen staff only made j... read more
Business response:
Thank you for your review. We apologize for the housekeeping issues in your room and even more that we didn't promptly respond to correct them. We have inspection procedures in place to make sure that this does not occur again. We are working with our housekeeping team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope that you will stay with us again so that we can have another chance to impress you in the future. Sincerely, Hotel Management
Fake Extended Stay😷 This hotel should not even be associated with the Extended Stay brand at all! This was the most filthest and nastiest hotel i have ever booked. I would like a full refund
Business response:
Carlos, thank you for being our guest. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Brother pays for Brother's room, Manager says no! Earlier that day, my sister-in-law was the victim of a horrific accident and airlifted to the Savannah hospital. I was traveling from South Florida to meet brother as soon as I heard the accident happen. At the time of the accident, my brother was at work and traveled straight to the hospital. I used the app to find a hotel close for my brother to use as soon as my sister-in-law was stable. I paid for the hotel up front so my brother would not have to deal with anything. My ... read more
Business response:
Jamey, thank you for your review. Please accept our sincere apologies for not living up to your expectations and the inconvenience your brother had due to it. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
This was not a good experience. No pool, which disappointed the kids. No amenities for the price and to top it off, there were roaches in the room. Had to move to another room.
Business response:
Thank you for the feedback. We are sorry for the disappointment you had with our hotel amenities and regret the roaches you encountered in your initial room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.