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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were warm and welcoming. They created us well when we got there and when we had trouble they tried to fix it. They just only have so much to work with.
Business response:
Thank you for staying at our hotel. We are pleased to know you liked our associates and overall you had a pleasant visit. We hope you will visit again in the future and provide us with a higher rating. Sincerely, Hotel Management
Nothing room was dirty bed looked like they did not change beding
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us a chance to prove ourselves. Sincerely, Hotel Management
Unkept, lack of staff. Old and dark inside. No onsite aminities.
Business response:
Thank you for your review. We apologize for the inconvenience you had while you were here. We have discussed your feedback with the appropriate team for review and action. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. kindly note, kitchenware and toiletries are available at the front desk as per the brand standar... read more
The room smelled of mold and mildew and had a few roaches running around. I asked the front desk if we could move to another room, and I was told the hotel is completely booked. Unfortunately we were exhausted from our long trip, so we ended up staying the night, but I will not never go back there again.
Business response:
We apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I drove in from Atlanta, and got to the property early; Linda I believe that's her name had me standing in the lobby for about 6 minutes before she acknowledge me; she was sitting down talking with someone; she wanted to charged me 10.00 to check in early, I have never heard of such non sense. I left and came back to now dealing with Denise who clearly was lost and didn't know what she was doing. I checked in; then left to get my dog and luggage from my vehicle; as I walked back in she said that I didn't charge you for your ... read more
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Your feedback will be used as a to improve our service levels going ahead. Also, we are sorry you did not like our pet-fee and the charges for early check-in. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Bad service, stinky filthy rooms
Business response:
Luis, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Dirty room and issues with door lock I’ve stayed in Extended Stay hotels before and always had a pleasant stay - but not this time. I prepaid online for a room with a queen bed. When we got to the hotel, we were informed that they did not have any queen rooms left. We were instead put in a double, which the front desk person told us was the same size as a queen. It was not. The first room we were given the deadbolt on the door was so misaligned it was literally impossible to lock. My husband went to the front desk to relay ... read more
Business response:
Emily, thank you for sharing your feedback. We apologize for the difficulties you had in both of your rooms and regret the inconvenience it caused. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our accommodations moving forward. Also, we have asked our front desk team to make sure we are consistent with our service delivery. We hope we have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Do not recommend Terrible experience. Room had roaches, dresser was broke and half the tv channels didn’t work
Business response:
Alexis, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.