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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No amenities at all. Limited coffee and breakfast. Had to ask for linens. Clean, but run down. Area didn't feel secure or safe. Maybe ok for a quick stop.
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Reserved room Given Handicap room NOT HANDICAP Was given a handicap room for $235 reserved on line.I expect that if I had walked in to hotel and it was the only room available or even if customer service had ask if I would mine taking that room.Last time I checked not handicap!
Business response:
Hyesha, thank you for being our guest. We are sorry we were unable to accommodate you in the room of your choice and regret the inconvenience it caused. On your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Foyer was dirty. First room was dirty and smelled like seafood. 2nd Room was not dusted or very clean. No icemachine, no pool, so called grab and go breakfast was gone and not replenished by 9am. A hotel should not ever have a dirty entrace with dirty floors and wimdow to door entrace was dirty as well
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here and for not meeting some of your expectations. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, know every room has a full-size refrigerator which includes ice trays for our guests' convenience, and that is why we do ... read more
They overbooked on Tuesday the 7 th I had reserved a room with 2 beds They gave my 2 men a room with 1 bed and a recliner They worked late on tues evening and had to be at work the next morning My guys were very upset I always stay at an extended stay when possible My thoughts are on the line for next time I travel a lot with a lot of staff I feel I should not have to pay for this room
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you better on your next visit. Sincerely, Hotel Management
We suffered thru broken bathroom doors, bad smells We suffered thru broken bathroom doors, bad smells, dirty place. Breakfast was joke. Many other issues...
Business response:
Abu, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Mana... read more
Nothing was not clean at all. Had a smell and stains all over the walls and carpets.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.