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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bedding and towels were not clean. Hotel has an odor. Went to get more towels from front desk and while waiting, I witnessed the staff member picking laundry from floor and placing In dryer.
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback concerning the housekeeping issues has been shared with the concerned department, and we are taking appropriate steps to improve our future guest experiences. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The room was not really clean. It smelled like stale smoke even though it was a non smoking room.
Business response:
Amal, thank you for posting a review of your stay. We apologize for the smoke smell you experienced while you were here and for the cleanliness issues you had in your room. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We would like to regain your trust, and we hope to host you again i... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Tired and worn... they are trying to update In our room: filthy carpet that turned our feet and socks a nasty yellow-brown, faucets in bathroom that had the hot & cold on alternate faucets than how marked, door stuck and was hard to open and close, window was stuck open a crack so room was damp and humid, AC was very loud, bathroom had a light/fan combo which was also very loud so if you turned it on during night you woke up others in the room, walls are thin so during night I heard my neighbor's fan and toilet flush... and ... read more
Business response:
Pauline, thank you for taking the time to review your stay. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered while you were here. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Never book this place!! Very dirty, the room smells. Should not pay something in this condition.
Business response:
We apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
CAR BROKEN INTO ON PROPERTY IM DISTRUT, As my car was broken into on this property and money/ goods were STOLEN from me. DISTURBING..
Business response:
Dear Kevin, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was nice, AC didn't wiork and hotel was very noisy
Business response:
We offer our sincere apologies for the maintenance and noise issue you encountered while you were here. Your feedback concerning the HVAC unit of your room is discussed with the concerned team for review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
My room was sold due to late arrival even though my confirmation clearly stated guaranteed even with late arrival. When I arrived at 11pm I was told I had nowhere to sleep and I spent the next 2 hours trying to locate an affordable hotel with vacancy.
Business response:
We sincerely apologize for the reservation issue you encountered and regret the inconvenience it caused to you. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.