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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tragedy at home forced us to urgently book hotel stay in our town. Booked online through Travelocity for a room with two queen beds. Chas is tight because of the tragedy. Upon arrival, check in clerk tells us room is too dirty to put us into and tell us he will put us two single rooms and charge us double!!! Grrr. We left. Either Soulless or terrible attempt at a shake down.
Business response:
Lee, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Less than average The biggest problem was the first night our room was given away & my husband & I had to find some place else to stay for the night. We didn’t plan for that or have any idea that was going to happen so we were looking for something at 10pm that night.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you both will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel needs attention to cleanliness. Pillows and mattress stained. we asked to change room and the replacement was worse. Continental breakfast is a grab and go cereal bar and coffee. Location is good and staff courteous.
Came in last minute to Savannah on New Years Eve. Didn't have much selection. Website pictures looked much nicer than the actual room. Very thin walls. Could here people next door and across the hall.
Business response:
We appreciate you evaluating your visit to our hotel. We are sorry that your stay was disturbed due to the noise issue and that kept you from having a relaxing stay. We hope you’ll consider giving us a chance to provide you with a better experience on a future date. Sincerely, Hotel Management
I enjoyed the fact that this hotel was across theq is street from the grocery store chain "Publix." Pipe came a loose under kitchen sink. Floor was swept by me when we first arrived.
Business response:
Delores, thank you for being our guest. It is good to know you liked our ideal location, but we are sorry for the maintenance and housekeeping issues you had and the inconvenience it caused. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Made a reservation for a queen through orbitz, my money was taken via card I used as payment. I made the reservation at midnight on my phone through the app. When we arrived at 2am to checking the room the person at the desk told me my reservation was canceled and they no longer had the room. I didn’t cancel my reservation, nor was I ever notified of such. I had to argue with the employee just to get the price I had already paid to be honored on a lower level room. We ubered to the location so we had no choice but to figure ... read more
Business response:
Dear Guest, thank you for taking the time to share your experience. We are terribly sorry about the issues you experienced with your reservation, and for the many frustrations, this caused you. We are also sorry for the billing discrepancies that have yet to be resolved to your satisfaction. Please reach out directly to the hotel and we will be happy to take a closer look on your behalf. We value any opportunity to leave you with a more favorable outcome. Thanks again and talk to you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.