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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived at 10pm after driving for several hours and our room was not ready even though previous guest check out was earlier in the morning. I sat in the lobby for 30 minutes waiting behind 5 other people who did not have thier rooms yet either. Once I finally got check into my room it was about 45 mins after arrival. I got in my room and there were gobs of hair and dust all over the floors the phone and tables were covered in a layer of dust and the bed had clearly been slept in. When you pulled the covers back you could ... read more
Business response:
Thank you for choosing our hotel. We apologize that your room was not ready for you when you arrived and for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are sorry for the inconvenience you experienced. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Bathroom tub do not drain properly and front desk clerk stalking
Business response:
Thank you for your review. We apologize for the maintenance issues you faced in your room and for the difficulties you had with our staff. We have shared your concerns with the maintenance teams so that they can take the necessary actions. We have shared your comments with him so that such instances are not repeated. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Location good. Ac barely worked, room was too hot handles were broken. Found hairs in bathroom sink. Absolutely no coffee cups or coffee in room. Nice recliner. Nice tv. Great pillows.
Business response:
Thank you for your review. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. The dishware for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. On a positive note, we are happy you liked our... read more
When I arrived at the front desk the women working had major issues just checking me into the system. At one point she turned the system over to me for trouble shooting. We did finally get checked in after a few minutes. Just walking the property of the hotel they had dishes thrown in the bushes and littered about the walkway. These are the dishes they loan to visitors. A coffee machine and dishes stayed in the bushes by our run for the entire stay.
Business response:
Sean, thank you for your feedback. We are sorry for the inconvenience caused upon arrival and regret the issue you mentioned. Please be assured, your comments have been shared with the appropriate team to ensure this is not repeated again so that we can better serve our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There is little to like about this property. It is hard to get to, with sudden hidden acute turns. There are no elevators to the third floor. (We're 77 years old) the whole floor was empty except for us. The corridor leading to our room was littered with bags of rubbish after cleaning, used plates, dirty limens. Used ashtrays and floor and steps with cigarette butts. It was like a refugee camp had been emptied. Room was dark, carpet dirty, a whole drawer missing, and no cups, glasses, or a single utensil. If we were not so t... read more
Business response:
Kkwan, thank you for being our guest. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in ... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.