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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet room, good mattress. Dirty carpet. Very dirty outside hall no.ways
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
not enough parking. had to haul my suitcase all the way to the second floor. I am somewhat disabled and walk with a cane. there was no hot water at the bathtub/shower. barely lukewarm. in general, this hotel is in my opinion really overpriced.
Business response:
Thank you for posting a review of your visit. We're sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Excellent location. Trash was piled up by stairs for 3 days before it was picked up.
Business response:
Thank you for sharing feedback about your recent stay. We are happy you liked our great location. However, we apologize for the cleanliness issues you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
Our room was dirty. There were webs all around the entry door. Stuff splattered on the outside of the refrigerator. The bottom of the bathroom door was rotting. The bathtub coating was coming off. The tub didn't drain.
Business response:
Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing stay. We have shared your feedback with the engineering and housekeeping team, and we appreciate your constructive feedback as it helps us to focus our efforts in areas that need improvement. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management.
Extended Bummer I arrived at 9:00pm to check in - the room I was to stay in had just finished with cleaning for an extended stay. There were dishes just outside and bedcover/towels etc on either side of the entry of my room. They were still there when I left the next morning. My room smelled like an old sweaty armpit but I acclimated after 15 minutes or so. All the staff were kind and seemed to be overwhelmed and understaffed.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our service delivery. On a positive note, we are pleased you liked our associates. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerel... read more
Checked in at 8pm. Pillows were on the couch without covers on. No bath towel in the bathroom. Bathroom was still dirty. Brought it up to management, but they said they can’t give me different room because the rate I paid thru hotel.com. Had to wait another 30-45mins until the room gets ready. Management was having problem with their system, so didn’t really care for my problem.
Gross I travel a lot for work and while this is a couples vacation, I have stayed in many hotels and not a single one has ever been this disgusting. The room itself was okay albeit uncomfortable. What was awful was the pile of smelly garbage next to the stairwell that was never removed. The linens from the previous day were still out in the corridor the next morning when we left. The capper for us was when we went to get ice only to find out they don't have any and that because it was an extended stay, they provided ice cube... read more
Business response:
Amanda, thank you for being our guest. We apologize for the housekeeping issues you encountered while you were here and the inconvenience you had due to the lack of ice machine on the property. We assured you that we have shared your feedback with the appropriate team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.