Extended Stay America - Seattle - Bellevue - Factoria

Anonymous 

on Expedia

6 years ago

Checked in at 8pm. Pillows were on the couch without covers on. No bath towel in the bathroom. Bathroom was still dirty. Brought it up to management, but they said they can’t give me different room because the rate I paid thru hotel.com. Had to wait another 30-45mins until the room gets ready. Management was having problem with their system, so didn’t really care for my problem. 

Amanda 

on Expedia

6 years ago

Gross I travel a lot for work and while this is a couples vacation, I have stayed in many hotels and not a single one has ever been this disgusting. The room itself was okay albeit uncomfortable. What was awful was the pile of smelly garbage next to the stairwell that was never removed. The linens from the previous day were still out in the corridor the next morning when we left. The capper for us was when we went to get ice only to find out they don't have any and that because it was an extended stay, they provided ice cube... read more

Anonymous 

on Expedia

6 years ago

Worst hotel stay of my life. I reserved this room over 24 hours in advance. I called 4 hours ahead of my arrival time to make sure I was able to check in later in the evening and was assured that it would be fine. I showed up to the hotel and was told they were understaffed that evening and the room was not available for another 60 minutes. Note, I arrived at 12:30am...which means that the room wouldn't be available until 1:30am. Apparently they were cleaning rooms still and I was not going to sit in my vehicle and wait unti... read more

maria 

on Expedia

6 years ago

Overall disappointing No one at front desk, had to call to get assistance. Trash from the room both restroom and kitchen were not taking out prior to us getting there. Restroom smelled like urine and the AC unit didn’t work well, overall disappointing. 

Anonymous 

on Expedia

6 years ago

The room was only halfway updated, which was weird. The outside areas were dirty and there was trash everywhere by the stairway - looked like it hadn't been cleaned in quite some time. Also, they post this property as offering breakfast - THIS IS NOT TRUE. There was a couple granola bars, hot water, and burnt coffee. There was not actual food. Very disappointed 

Paul 

on Expedia

6 years ago

Chose the property because of perceived convenience and because of cost, However, after driving hours across the state, we were told that we could only check in early [rooms were available] in we paid a fee of $10 per hour. This was an insult, as a reputable hotel would have either said "no early check in because no room available" or would have allowed check in. The room was adequate, but cleanliness, including spiders, was an issue. This was supposed to be an "extended stay" facility, but there were no kitchen and eating i... read more

Anonymous 

on Expedia

6 years ago

Terrible conditions, drawers were missing, toilet had urine stains, carpets had food in it and were dated. Heck, i didn't even want to think if the sheets were clean. And "breakfast" was granola bars and mini muffins. Bad