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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was mismanaged and unclean. The faculty was understaffed, garbage in halls, noise...
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more
This property had a lot of trash and misc appliances near the hotel doors. Staff was often absent from the front desk and the rooms themselves were just a step above a Hollywood move motel 6. At night this intense urine smell would arise in the room (over 4 days) and wake you from a sleep. grounds were trashy with debris and trash everywhere around the edges of the property. Great if you are looking for the bare minimum in the room as it was clean, but very simple. Fridge was leaky and there were no toasters, pots, pans or d... read more
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will give us a second chance to deliver the type of e... read more
I want a refund. No TP. Spiders. No service. Staff poor
There was garbage and old shoes underneath the bed and old pots and pans and other dirty kitchen supplies just sitting outside the halls
Business response:
Please accept our sincerest apologies for the disappointing stay. We are committed to providing our guests’ with clean accommodations, but it seems we miserably failed to do so while you were here. We understand your concerns and have asked our housekeeping team to immediately take action so such mistakes are not repeated again. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
90 minutes to check in first day. Second day, key didn’t work two times. Property was filthy. Laundry and garbage scattered all over the place.
Business response:
Brian, thank you for being our guest and for taking the time to review your experience at our hotel. We apologize for the difficulties and the service issues you faced while you were here. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We are also sorry for the cleanliness issues you experienced during your visit to our hotel. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider gi... read more
Hire more staff!! We checked in at 830pm and there were no clean rooms available. At least 6 other people waiting for a room, some for several hours. We had to wait about an hour. The lady behind desk just kept shrugging her shoulders. When people came in with key issues, and there were several, she would stop whoever she was working with and disappear with the troubled key customer and walk to their rooms. It was maddening. Room was just okay.
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Room smelled like smoke. Hair on the bathroom floor. Stains on the comforter. Broken tiles on the floor in the shower. Fast food bags under the bed.
Business response:
Natalie, thank you for being our guest and for taking the time to review your experience at our hotel. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you ... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.