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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking was tight. Property could really use updating.
Business response:
Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations. We have shared your comments with our team as we work on updating and refreshing our hotel. Thank you also for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Nice location and close to work but facilities are not clean and no proper internet
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the connectivity issues you faced, as we know how frustrating this can be. We have followed up with our engineering team to address and correct these concerns. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Ho... read more
The carpet in the room was stained, the shower stall was moldy and the room smelled of smoke. We tried to cancel a second night as soon as we checked in and were told we couldn’t because we booked through a third party, Expedia. After contacting Expedia I never got a resolution. We only stayed one night and were charged for two nights. Very dissatisfied with both the hotel and Expedia’s service.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
NEVER AGAIN .. I was here for a funeral. I did a search for a HOTEL...to my surprise when I arrived this was a MOTEL and wasn’t able to cancel due to time. The room had mold and leftover food in fridge . There was dishes left outside the front of the steps to the room. The front attendant was overly flirty and made a statement about coming to my room. I had to repeatedly go back to the front desk cause SOMEHOW MY KEY KEPT BEING DEACTIVATED. I felt uneasy having to deal with the same attendant. I had to get unladylike really ... read more
Business response:
Dear Nellie, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Poor service We had to ask for directions to our room, and the front desk gave us wrong directions. The numbers on the room are so small you can't see them from the car. Then there was dishes in our room we had to call and ask , so then we had to go back to the front desk for them. (they were supposed to give them to us when we checked in) The sink was clogged and would barley drain and the toilet wasn't flushing properly. We went to the front desk and informed them and asked for washcloths- our room had none. They said they... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
I did not stay here as it had a very bad odor. Not recommended.
Business response:
We are disappointed to read we were not able to deliver accommodate you and provide you a stellar stay. Please accept our apologies for the inconvenience you had due to the foul smell you experienced. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Don't do it! Just trust me! Stay anywhere else! Don't spend your money to get traumatized! There's lots of other hotels nearby!
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.