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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area outside of the rooms had garbage piles everywhere. There were dirty dishes scattered about on walk ways. The room was fair and clean enough, but you can easily hear people in adjacent rooms. If the above things bother you I'd definitely look to book your stay elsewhere.
Business response:
Thank you for staying at our hotel. We apologize for the noise and cleanliness issue you encountered while here and regret the inconvenience it caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. Thank you again, and we hope to serve you better on your next visit. Sincerely, Hotel Management
There is nothing specific that I like about this property
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room we received upon arrival was adjacent to the office entrance door which was banging with every opening/closing all night and morning with no chance to sleep. This room and the other one we were transferred for the next night were totally understaffed - we had to go back to the front desk multiple times for every thing we were missing - towels, hair dryer, cups, ironing board... the fridge and freezer were not not usable as it was leaking water from somewhere, and temperature much higher than supposed to be.
Business response:
Elena, thank you for choosing our hotel. We apologize for the noise you experienced on the first night of your visit and the difficulties you encountered in another room. We have asked our maintenance team to fix the problem with the refrigerator. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
There were carts with dishes every where in the halls. The room had dust everywhere. Did not seem very clean.
Business response:
Tabatha, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.