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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel stay of my life. I reserved this room over 24 hours in advance. I called 4 hours ahead of my arrival time to make sure I was able to check in later in the evening and was assured that it would be fine. I showed up to the hotel and was told they were understaffed that evening and the room was not available for another 60 minutes. Note, I arrived at 12:30am...which means that the room wouldn't be available until 1:30am. Apparently they were cleaning rooms still and I was not going to sit in my vehicle and wait unti... read more
Overall disappointing No one at front desk, had to call to get assistance. Trash from the room both restroom and kitchen were not taking out prior to us getting there. Restroom smelled like urine and the AC unit didn’t work well, overall disappointing.
Business response:
Maria, thank you for the review of your stay. We apologize for the service and cleanliness issues you encountered. Our promise to our guest includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. Your concerns will be shared with the appropriate departments in our organization so that this does not repeat. Be assured your comments regarding the maintenance have been shared to fix it immediately. Thank you again, and we hope to have the chance to redeem ourselves in th... read more
The room was only halfway updated, which was weird. The outside areas were dirty and there was trash everywhere by the stairway - looked like it hadn't been cleaned in quite some time. Also, they post this property as offering breakfast - THIS IS NOT TRUE. There was a couple granola bars, hot water, and burnt coffee. There was not actual food. Very disappointed
Business response:
Thank you for the feedback about your stay. We apologize for the cleanliness issues you experienced at our hotel and regret the inconvenience it caused. Be assured your concerns have been shared with the housekeeping team to ensure a better experience going forward. We are also sorry to read our breakfast offerings was not appealing to you, and we will share your comments with our Brand Leaders to assist them when determining new choices for further implementations. Thank you again, and we hope to have the opportunity to red... read more
Chose the property because of perceived convenience and because of cost, However, after driving hours across the state, we were told that we could only check in early [rooms were available] in we paid a fee of $10 per hour. This was an insult, as a reputable hotel would have either said "no early check in because no room available" or would have allowed check in. The room was adequate, but cleanliness, including spiders, was an issue. This was supposed to be an "extended stay" facility, but there were no kitchen and eating i... read more
Business response:
Paul, thank you for choosing to stay with us. We are sorry for the unpleasant experience and for the disappointment you had with our early check-in fee. We also apologize for the cleanliness issue you encountered in your room. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service you should have experienced on this visit. Sincerely,... read more
Terrible conditions, drawers were missing, toilet had urine stains, carpets had food in it and were dated. Heck, i didn't even want to think if the sheets were clean. And "breakfast" was granola bars and mini muffins. Bad
Business response:
Thank you for being our guest. We apologize for the housekeeping issues you encountered in your accommodation. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with the appropriate team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We will also share your feedback regarding our grab-and-go breakfast with our Brand ... read more
Horrible stay never again. I have stayed at Extended Stay before in various locations throughout the US but this one has to be the worst. I had previously paid for my stay and I even saw the transaction on my statement and the front desk clerk insisted I pay again. Room was not to Extended Stay standards. Staff was sub par. Breakfast was coffee and a granola bar. Try explaining that to you kids.
Business response:
Adalberto, thank you for being our guest. We apologize for the poor service you received from our associates and for not meeting some of your expectations. We assure you that we have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We have made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Man... read more
They gave me a room that wasn't clean, then when I was asleep the door of my room opened at 3AM to a stranger because they gave someone else my room key. They're right next to the T-Mobile building, they're lazy and don't have any reason to make it good for you.
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We're also sorry for the unfortunate incident you mentioned. Please be assured that we have shared your feedback with our front desk to avoid such occurrences. We hope you will give us another opportunity to prov... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.