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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yuck! Cheap, miserable bed and furniture. Mold in the shower. Dirty, sticky carpet.
Business response:
John, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our service delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
It took hours to check in. The man behind the desk didn't know what he was doing. Two people ahead of me actually went behind the desk to help him. We did not get the room we reserved. The first night was supposed to be refunded because we only received a room with one bed instead of the room we reserved with two queen size beds. We were moved the following day, however the room we were moved to was not clean. The toilet backed up and there was no plunger. When one was finally brought, it was old and worn and didn't work pro... read more
Business response:
Thank you for being our guest. We are sorry for the reservation issue you encountered and regret the inconvenience you faced in your room. We have shared your feedback with the housekeeping and maintenance team so that we can improve our service and facilities going ahead. Please visit us again so we can restore your faith in our hotel and will try our best to provide you with the room of your choice. Sincerely, Hotel Management
Property is not kept clean. There was refuse piled near the entrance to my room. The items looked like some other customers items that have been removed from another room. Bathroom not clean, as there was mold in the toilet..
Business response:
We are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
The room needed to be aired out and was in dire need of a Febreeze spraying. There were candy wrappers under the bed, the carpet was not vacuumed, and the bathtub had mildew. No amenities to speak of.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay and for your disappointment with the amenities. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
no housekeeping policy this hotel do not clean room everyday, they should have declared it when getting reservation hotel said its their policy. toilet not flshing phone was out of orderm.
Business response:
Hongbae, thank you for sharing your feedback online. Although you had an overall pleasant stay, we apologize for the maintenance issue in your room. Your feedback regarding the television has been discussed with the appropriate team for review and action. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
We found the place so dirty and in disrepair. We checked out as soon as we could and went somewhere else.
Business response:
Rod, thank you for your review. We sincerelyapologize for the cleanliness and maintenance issues in your suite. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future.We apologize you did not have a better experience during your visit,and we are certain your next visitwill be absolutely wonderful. Please give us a second chance to prove ourselves. Sincerely, Hotel Management
Absolutely filthy. Overflowing trash. Bags of dirty linens and trash outside my door for four days. No toilet paper in my room. They wouldn’t bring it to me. I had to walk down to the office and get it myself. Black mold all over the shower caulking. A hole in the drywall. I think this may be transitional homeless housing.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Don’t go Got in late because of flight. Service person at front desk didn’t know where store is or our room!!! We had to walk around complex for 15 minutes at 1am with Kid’s. NOTHING in kitchen, not even coffee. No TV, well there was one but didn’t work and no one at hotel could fix. Free continental breakfast was coffee and muffins. Just crap advertising... Everything was dirty and disgusting.
Business response:
Debi, thank you for taking the time to share your feedback. We regret our breakfast was not to your likings and apologize for the issues you experienced with our service. We value your feedback and will use it to ensure we are more consistent in our service levels. Your comments are much appreciated, and we hope you will give us a chance to exceed your expectations during a future visit. Sincerely, Hotel Management
You get what you pay for The beds were awful, the "contentinal breakfast" is two pots of coffee with left out creamer and granola bars. Also one of our rooms had all of the items (dishes, pots and pans, silverware, coffee pot, etc) outside of the room when we arrived scattered. When brought up the issue with the front desk instead of cleaning it up or sending new items over they said "well, maintenance just didn't pick it up I guess today" but after our three nights no one came and again no replacement items provided. The ar... read more
Business response:
Thank you for choosing our hotel. We were disheartened to read that we did not live up to our typical service standards, and we're truly sorry your stay was less than satisfactory. We are taking corrective steps so future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.