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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The site was dirty and over flowing with garbage at all staircases. The room was dirty, rotten pieces of food in drawers & cabinets. the floors were gross and the bathroom was moldy. Very disappointing.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
i got there at 2:30pm room wasn’t ready, no problem I was a half hour early so I went to eat came back at 3:30pm room still wasn’t ready. I had to wait another half hour before my room was ready. The room smelled like top ramen seasoning. The room wasn’t too bad but certainly not detail oriented when cleaning as I found a rupee on the floor. Beware, this hotel is on top of a hill. The walk to any amenities like restaurants, grocery store etc. is an absolute brutal walk back the road is incredibly steep. My room was never cle... read more
Business response:
We are sorry for the cleanliness issues you encountered and for the inconvenience you had while waiting for your room. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide ... read more
Waited at front desk for 10 minutes for someone to help. Then they didn’t have the 2 queen bed room that we booked months ago and said they only had 1. No refund. Hostile lady at front desk and said she works here and she wouldn’t even stay here. I am also “cheap” for booking on Expedia hahah
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Not enough supplies, smells mold, pillows smell bad
Business response:
Rika, thank you for the review of your stay. We are sorry for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We are also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. Thank you again, and we hope to make it up to you the next time your travels lead you to in the future. Sincerely, Hotel Management
Better off sleeping in your car Worst place I have ever stayed at. Blood on the sheets, rude desk clerk, stains on carpet, sketchy area. Very dissapointed
Business response:
Dylan, we apologize for the cleanliness issue in your room and the rude behavior of one of our team members. Your feedback is helpful in improving our future guest experience and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Property was slightly run down, was not cleaned well.
Business response:
Thank you for choosing to stay with us. We apologize for your disappointment with the overall condition of our property. Please be assured that we have discussed your feedback with our maintenance and housekeeping teams for review and action. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Damn dirty bed&room horrible
Business response:
Thank you for taking the time to evaluate your visit. We apologize for the cleanliness issues you encountered in your accommodation. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another opportunity the next time y... read more
No Comfort When Needed My overall impression was that your business is stingy. For two people we were given three pillows instead of four. There was no cup at all in the bathroom which seemed especially inhospitable - we had to go to the front office to get a paper cup. And when we went to the office to get a cup of tea one evening there wasn't a single teabag in the place. So we had a cup of hot water. We could not sleep with the window open - it would only open a few inches. So we had to sleep with the air conditioning on ... read more
Business response:
Nancy, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback has been discussed with the appropriate individuals, and we will take the necessary steps to improve our future guests' experiences. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.