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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay was quiet and the room was pretty dark which we liked. The grounds are pretty disgusting though. Cigarette butts, stuff stuck on walls, the ground, dirty underwear in the parking lot for multiple days, and garbage overflowing at every stairwell. We also didn’t get a “do not disturb” sign so that no one came in our room while we were gone. However, no one did ever come to check if we needed new towels, room cleaned etc. the tv didn’t work properly, we asked for it to be fixed twice but did not get a follow up. The fl... read more
Business response:
Thank you for your stay with us and for taking the time to post your review. We regret the service issues you encountered and that the inconvenience it caused.We sincerely apologize for the maintenance and housekeeping issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We can do better, andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Close enough to restaurants and stores all though be prepared to go up and down a hill
Business response:
Thank you for sharing details of your visit to our hotel. We are glad you had a pleasant stay and that you liked our convenient location. However, we apologize as we could not hit the mark of your expectations for an excellent experience. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Cleaning staff left a toilet load of literal crao for me to find. Out was one of the most awful things ive ever seen in a hotel.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
There was garbage everywhere. The stairwell stank! There was even garbage that hadn’t been disposed of of in the room. The free breakfast was a huge disappointment. Muffins and coffee. That was it!!
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and that you were unhappy with our grab-and-go breakfast. Your comments will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The facility was very tired. Our first impression was the amount of smelly garbage waiting to be picked up. The furnishings in the room need to be refreshed. The sink in the bathroom did not drain nor did the tub. As for the carpet, my wife would not take off her shoes. The bed was clean and fresh.
Business response:
We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Aero ice and cleanliness is very bad. Customer support is very poor
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Dingy & dirty. I wasn't pleased with this hotel at all. Thankfully we only needed to stay one night. Upon entering the room there was an overwhelming smell of smoke mixed with just old dirty nastiness. The pull out bed was filled with crumbs and there were no linens for it. Luckily we travel with our own pillows and blankets. There were white stains on the curtains and red stains on the carpet. If it wasn't for the fact that we got in around midnight and were leaving first thing in the morning I would have complained but we ... read more
Business response:
Tara, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. Regarding the charges, please feel free to reach out to our front desk as they will be happy to pr... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.