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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Two things.. 1)very hard to find with google maps..the manager said they (the hotel) didn't input the address in correctly.. So why isn't it fixed yet? 2) Very noisy all night, didn't sleep a wink. There were no cups, plates, or silverware.. A few pans and thats it... Yes very disappointed.
Business response:
Thank you for being our guest. We apologize for any miscommunication regarding our in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We are also sorry for the noise issues you had and the inconvenience it caused. We hope you will gi... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I got locked out of my room twice. First time was late at night and the staff had to open the door through the window using a broom. They moved me to another room and the next day my key card wouldn’t work. They need to update the door handles/locks hardware. Bathroom sink was clogged in first room. TV volume control didn’t work in first room. In the second room, the tv reception was poor because the cable end in the wall was broken so it couldn’t be tightened down. Stains on blankets. Rooms stink. Someone took a crap behind... read more
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Horrible.servoce It took me 30 mins to check in .there were many hairs in the bath tub.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in and for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. We have also shared your observation with our housekeeping and, we're working with them to make sure all the procedures are being followed thoroughly. We hope you will give us a second chance to deliver the type of experience you should a... read more
The bathroom was not clean and underneath bed dirty.
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Decent view if you look out over freeway but nkt much else looked impreesove
Business response:
Thank you for your review. Although we're glad to know you were pleased with the view your room offered, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bed sheets were dirty upon arrival to the room. Utincils were laying on the floor outside the room. Tv channels were distorted and fuzzy . Plus other things.
Business response:
Khaled, we sincerely apologize for the issues you encountered in your room while you were here. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Front desk staff was not very help, didn’t even attempt to help with our inquiry.
Business response:
Thank you for sharing your review online. We sincerely apologize for the poor service you received from our associates at the front desk. Your feedback is important, and thus it has been shared with the team, and we will take the appropriate steps to prevent these problems from happening again. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.