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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Stacy, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Fraudulent Business Practices The business practices of this place are crooked. Room 209 had old carpet and smelled musty. Later in the evening, I woke up with a severe asthma attack which made me very sick. When I informed the morning clerk, Souzan of the problem, she wanted to charge me $50 + tax more for the room exchange = same style of room, as well as an add'l $25.00. for my service dog after the dog was already registered the night before. After giving me much grief about my dog, Souzan quoted a lower room rate plus a... read more
Business response:
Sylvia, we are very sorry you experienced so many difficulties during your stay. Moreover, we apologize that we were unable to resolve these issues to your satisfaction. Your feedback is important, and we assure you that we are taking immediate steps to avoid such problems in the future. We hope you will give us another chance to provide you with exceptional service and to regain your confidence. Sincerely, Hotel Management
Mal sevicio la manteble mente..no lo recomiemdo quieren cobrar extrax cuando uno ya reservio
Business response:
Thank you for the feedback about your stay at our hotel. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
I arrived and paid for my room. Went up to my room and found it a complete mess. Trash still in the room, bed unmade, empty bottle of wine on the table, bathroom in disarray. Now I am left to try to get my money back for a room I didn't occupy.Since I paid at the hotel, we'll see if Extended Stay of America Seattle-Bellevue makes it right by returning my money. On site person couldn't help and didn't offer to put me in a clean room or get my room cleaned. Had to again Uber to another hotel.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Bathroom was really dirty and the room smelled like strongly of Chinese food. Great location to TMobile campus.
Business response:
Thank you for being our guest. Although we're glad to know our location was ideal for you, we apologize for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Yes they are no no good. And it's really because of the people working there.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Convenient location, but not clean or welcoming as you would expect for this area.
Business response:
We apologize for the service issue you encountered and regret the inconvenience it caused. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The night employee had a language barrier. It took way too long to after a long day at work for him to execute what i went to the front desk for. Then his personal cellphone kept on ringing and he even answered it one time. He finally managed what I went in for, but that was after the fact that i had to explain repeatedly and directed him what he was supposed to do.
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.