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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower with mold all over and dirty toilets the room smells they need professional cleaners and maintenance
Business response:
Thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure this was an isolated issue. Please give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, Hotel Management
The room we stayed in was not equipped with as much as a glass to drink water out of. There were no sheets, pillows or blanket for the pull out bed. They could not even come to fix the snow storm on the TV when this was brought up to them 3 times. I would have also appreciated a garbage can in the washroom and the show tiles had mould on them. We were to check in at 3 pm but could not get into the room till after 4 pm. I was also surprised that the room was not made up the following day. So pay lots of money for the room but... read more
Business response:
Ellen, thank you for sharing the details surrounding your stay. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was our pleasure serving you, and we hope you will give us another chance in the future. Sincere... read more
Poor Maintenance The bedsheets were not cleaned up. They have not been washed. I could see the hair on the blankets. There were no trash cans provided.
Business response:
Viswanath, thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, Hotel Management
Dirty and smelled like cigarette smoke around every corner. Avoiding in the future.
Business response:
We are sorry for the unpleasant stay you had with us and for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Location is good. But breakfast and amenities is too poor.
Business response:
Jone, although you liked our ideal location, we are sorry you were unhappy with our grab-and-go breakfast and our amenities. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The staff when we arrived ... listening very well coming or engaging. When I ask for an extra point it I was told I could walk to the laundry room with the attendant to get it. The bathroom did not have a wastebasket... The kleenex box was empty... And it was very little toilet paper on the roll and no extra in the room All and all... Very negative experience and I would never stay there again nor would I recommend it to anyone!
Business response:
Nancy, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the appropriate teams, and we're taking immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Check in was easy but once to my room it smelled funny, there was sticky stuff on the kitchen counter, and large green fuzz like hair on the shower wall. There were tons of bags flying around in the room. The kitchen isn’t supplied with anything and there’s not even a simple coffee maker present. In the early am, could hear everything through the walls. Wouldn’t choose to stay here again
Business response:
Thank you for taking the time to review your stay with us. We concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not a happy customer Needs attention to cleanliness and updating. Bfst was a No Go - only coffee and small muffin or granola bar. More suitable for long term not overnight
Business response:
Gerald, thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time. Sincerely, Hotel Management
Location is very noisy. Noise continues all night. Telephone in room id not work. When front desk was contacted for help they replied I am front desk not IT person. No help was offered.
Business response:
We are sorry our location was not appealing to you and that our staff was not attentive to your needs. Please know we provide thorough training for all associates, and we will redouble our efforts. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.