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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom cleanliness lacking. Towels did not appear to have been laundered, towels were damp, the shower curtain had several large clumps of hair from different sources (brown clumps and black clumps). The bathroom door was very sticky.
Business response:
Thank you for choosing our hotel. We are sorry for the cleanliness issue you experienced in your room. We have checks and balances in place to double inspect every room before a guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The bath room was so dirty and old. AC was so bad. No paper cup for even dirinkig water. Too noisy.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I checked into my room and the toilet didn’t flush. Called the front desk and they said oh didn’t anyone tell you the water is shiut off for maintenance. When the water was turned back on the toilet backed up a mess. The next day I checked out and told the front desk again. The front desk woman just said “oh”. She didn’t speak English. What a disgusting place.
Business response:
Thank you for the comments. We are sorry your stay was interrupted by maintenance and service issues you experinced during your stay. We have gotten with our maintenance team and we are working on the problem. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
The location is good. The staff, the cleanliness was horrible. There bugs and moths in the room and they did not clean the rooms as they suggest. Overall a very bad experience. They did not have utensils even a glass for water.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Completely awful rooms. Afraid to touch anything it is so poorly kept!
Business response:
Thank you for choosing our hotel and for taking the time to leave comments. Please accept our apologies for overlooking some issues in your room prior to your arrival. Our goal is to welcome each guest with a freshly cleaned and comfortable room, and we are very sorry that we let you down. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Basic but at least it was inexpensive... Got in after midnight and was told that they couldn't make me a room key until morning... ok. Two towels and a bar of soap is what you get with this room. That's it. I guess you can request dishes for the kitchenette but I didn't have any need. I thought that cups for water and a coffee maker were universal motel basics, but not here. The icing on the cake was when looking for a lost sock I found convincing evidence someone had a good time in my room (candles, rose petals, protection)... read more
Business response:
Thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival and the cleanliness issue you encountered while you were here. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. We will make sure our front office team communicates this without fail going ahead. Your feedback for cleaning has been discussed with the housekeeping team for review and action. Counting on your kind generosity to accept our apology, we hope you will consider ret... read more
It felt like I was staying at a bad motel. Decor, condition of room, bathroom condition (grimy bathtub grout, tub didn’t drain AT ALL), flimsy blanket on the bed...yikes.
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us. This is indeed not the type of service our hotel is known for, and we extend our sincerest apologies. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I’ll never stay there again.
Business response:
Robert, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.