This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet was clogged when we checked in. Called for maintenance to fix the problem. The front desk brought a plunger for us to use ourselves. The toilet wasn’t working. We said we needed a different room. The new room was fine. When we requested towels and toiletries, they provided towels but were out of shampoo and other toiletries. The breakfast that said was provided was nothing more than coffee or tea. Instant oatmeal and granola bars. I was very disappointed in the property.
Business response:
Gina, thank you for your review. We apologize for the difficulties you had due to the toilet in your initial room. Please be assured that we have discussed your feedback with our maintenance team to rectify the issue you mentioned. We're also sorry for the inconvenience you experienced due to the shortage of the in-room amenities. We're reviewing this situation with our staff to ensure these items are always well stocked. We hope you will stay with us another time so we can provide you with a much more satisfying experience.... read more
Other Than Location, Disappointed! No towels or soap in bathroom. Smoke detector disconnected by previous guest and still laying on dresser. Long hair on pillow. No cups or utensils of any kind in bathroom or kitchen! Door not fitted well so traffic from nearby interstate was loud all night. Sorry to learn this place has deteriorated from previous stays. Only good thing was proximity to places i was going.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. We apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression... read more
It’s always dirty and dusty, old, smells, You guys have to take care of the property more
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Would not recommend this place as our blankets and shower were dirty
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
The front desk guy didn’t seem very friendly. I said hi checking in and his response was yea. Maybe he needs training in being hospitable.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Very disappointed. Mold all around the tub and a broken toilet paper holder. Obvious that no manager checks the rooms. That mold did not grow overnight! I do not consider a vending machine muffin and a cup of coffee breakfast....
Business response:
Steve, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback for the issues in your room is shared with the housekeeping and maintenance team for review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sinc... read more
The tv is broken and it’s too late to change rooms.
Business response:
Thank you for being our guest. We are sorry for falling short of your expectations for a perfect stay. The feedback regarding the maintenance issue in your room is discussed with the concerned team to review and action. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Very disappointed to stay here - No daily house keeping - No breakfast ( No Coffee) - When i went there around 8:30 AM It's really cheating
Business response:
Satyanarayana, thank you for being our guest. We are sorry you were unhappy with our housekeeping policy as well as our grab-and-go breakfast. Your comments with regards to our breakfast will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.