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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Since I wasn't there before 11 they canceled my reservation so I had to sleep in my truck. Now I'm waiting on hotels.com to speak with their management to refund my money
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Here’s the experience I had: May look clean from photos, but it is not sanitary with an interesting smell that you can’t quite figure out. Trust your nose and gut. In one check in: Get key cards, went to my room they did not work. I get my new key cards and go in. There is a weird smell. The smell is least of problem. I went to the bed and the blanket was filthy. It had old stains on it and was obviously not washed. I went down to the front desk and told them. They offered a new room and I said yes. I get to the new room and... read more
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and the problem with the card key. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Way to expensive for no value. Room sheets were dirty, bath tube was disgusting. Room wasn't stocked for one person but made reservation for 3. Breakfast was a Joke.
Business response:
We are disappointed that the value for the price fell short of your expectations and for the cleanliness issues you had in your room. We have asked our housekeeping team to be more diligent going forward. Also, your feedback with regards to our grab-and-go breakfast has been shared with our Brand Leaders to enhance our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The reason I give it 2 stars is first the keycard did not work so I had to go to to lobby to get a new one but no one was in there and I had to wait for 10 minutes while my son had to wait by the room with our luggage then when we got in it stunk the hotel said I would get a view a view of the highway then my son and I left to get dinner and we cane back the key did not work again so I had to go down in the libby to get it reprogrammed again! Then my son grabbed the remote to the tv and the remote was dirty and sticky but on... read more
Business response:
Quitiin, thank you for the feedback about your stay at our hotel. We are so sorry for the issues you had with our keycards and for the low cleanliness standards in your room. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The room wasn’t very clean and stunk, also pretty loud
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you had in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we wish we had the opportunity to resolve the noise issues while you were in-house, as we would have done our best to make your visit a comfortable one. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.