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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice machine ,no computer for guest use, no pen or paper in room ,key lock on back door would not work
Business response:
You for taking time to share your feedback. Please accept our apologies as we couldn’t meet all of your expectations for a perfect experience. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Your feedback for the door is shared with the maintenance team to do the necessary repairs. Please consider giving us another chance to provide you with a better stay on a future date. Sincerely, Hotel Management
I and my family were very disappointed in this hotel, the service, the cleanliness, and responses we got sometimes. As soon as we walked into our room 306, i found the kitchen counter gross and filthy. I put my hand down on the counter and it was dirty, grimy, and i stepped out into the hallway to find a maid and asked her to clean the counter please. The carpet was all stained and horrible and we opened the curtains to let in some sun light and found a foil package of crack, coke drugs behind the curtain. I took it down to... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
When I arrived they had me booked into 1 room. But key would not work. So they swithed me to a different room. Spent 3 days. First day room not cleaned by house keeping. Then toilet leaked and hair all over shower. Didnt seem staff cared. As for breakfast. It consisted of coffee and packets of oatmeal and some muffins and. bars. But for company stay. It worked..Just dont expect much. Nice parking and where to eat though.
Business response:
Alex, thank you for your feedback. We are sorry for the cleanliness issues you faced in your room. Being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Not good
Business response:
Anthony, We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Filthy I do not recommend staying at this hotel. Noisy, dirty and unwelcoming.
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Worst hotel experience Paid 150$ for 2 beds on which I wasn't travelling with a business partner, upon arrival find out there aren't any two beds available and with no prior notice we arrived and were offered a cot with a discounted rate. When walking into our hotel the room was filthy, counter tops still coveeed in sticky goo, the bathroom I took the white face cloth to see how clean it was and it was black with one wipe. I would have paid the same amount of money to stay in Hilton downtown or at least received notice that ... read more
Business response:
We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service levels and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Convenient to Kent industrial area. Rooms decent, but public areas dirty and not well maintained. Very minimal continental breakfast options and didn't restock breakfast area. Showers were not especially hot.
Business response:
Kevin, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Horrible smoking room We booked a non smoking room but at check in we were told they’re all out of non smoking rooms and have only smoking rooms available. The front desk lady gave us febreeze “in case we needed it”. Then another lady showed up at the front desk and said she cleaned the room and it was not bad in terms of the smoking smell. We got into the room and boy was she wrong! The room smelled horrible! I got a migraine and wanted to throw up within five minutes of being in the room. It might not have been so bad for ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in ou Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.