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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in and paid for a king. When I went to the room it was filthy and had not been cleaned yet. Was given a new room with only a queen sized bed. Now when I got home I realized that I still paid for a king sized bed and no credit was applied to my account.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in the room you booked. We have discussed your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. Regarding your bill, please feel free to reach out to our front desk with your queries, and they will be happy to assist you. We hope you will consider giving us a chance in the future so we can provide you with the experience you should al... read more
Facilities ate run- down and not maintained. Bathroom door would not close completely. Bathtub knob came off. No way to get the tub flow into the shower head. Dresser was in bad shape. Disgusting stains on the office chair.
Business response:
Although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issues in your suite. This will be addressed with our team so that corrective actions are being taken. We apologize you did not have a better experience during your stay, and we are certain your next visit will be absolutely wonderful! Please give us a second chance to prove ourselves. Sincerely, Hotel Management
Stair wells are filthy. WiFi is poor. They want extra money for early check-in, extra money for WiFi that works. Energy bars and bad coffee for breakfast.
Business response:
Gary, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Rude front staff. Room was not ready for check-in. Dirty rooms, hallways and stairwells. Beds small and uncomfortable.
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate your feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Si... read more
Business response:
Carlos, we apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Never again!! We will not stay at this motel again. Our room smelled like fresh paint, hallways smelled like dog and cigarette smoke. No hair dryer or coffee maker in the room. Our bathroom light was burnt out and no maintenance available to replace it.
Business response:
Katherine, we are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Your comments regarding the odor issue have been shared with the housekeeping team to be more diligent in their efforts. Also, we will share your concern with the maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The in room television was faulty - half screen view and incorrect channel listing, curtains had stains, and although they advertised that they have breakfast, they offer coffee and granola bars.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I have stayed there for 10 years on trips but no more
Business response:
Thank you for making us your home away from home. We hate losing our loyal guests and are extremely sorry for letting you down during the last this visit. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.