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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty and poor management
Business response:
We are truly sorry for the service that you received and regret the inconvenience it caused. Our team is evaluating where we went wrong and taking steps to prevent such mistakes in the future. We hope you will give us another opportunity to prove ourselves the next time you are in the area. Sincerely, Hotel Management
Where do i start... the check in was ok.not bad not good. I was not give directions to my room.. but i was able to navigate to it. In th hall when i go off the elevator i noticed paper all over the ground in the hallway. It looks like there were notices that used to be taped to doors saying “hotel policy is no smoking pot on the premises“. It some one had ripped them all down and threw them onth ground. Once i got into my room it smelled horrible.. it smelled like years of smoke have soaked into the walls. I sat down on the ... read more
Business response:
Thank you for taking the time to review our hotel. We are so disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
The worst place stayed in. Nothing was positive
Business response:
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. We will share your comments with our team so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience the hotel as you should have on this visit. Sincerely, Hotel Management
Both mornings, I was down in the lobby by 9 a.m., and there was no breakfast available! They never restocked the baskets with whatever very little the hotel was offering. It's false advertisement to say, "continental breakfast"! The stairwell had the most nauseating stench! My room is missing towels and the TV remote control. There was a shampoo bottle, but no conditioner.
Business response:
Joanne, we apologize you were unable to take advantage of our complimentary breakfast and regret the inconvenience it caused. We will be sharing your concern with our Brand Leaders so we can prevent this from happening in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I rather not talk bout it. I will never come back.
Business response:
Nia, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Bad Bad Had to pick up all of the towels at the front desk no hair dryer staff acted like that was normal
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We would like to inform you that hairdryers and towels are available at the front desk and it’s always complimentary. We hope to welcome you back soon! Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I was so gross! The room reeked like poop and cigarettes even though it was a non smoking room. The shower wasn't even a shower. It was just this open room with a toilet, sink and shower head with a drain in the middle of the floor. Oh, and I saw the pimps just hanging out in the back of the hotel.
Business response:
Kristal, thank you for being our guest. We are sorry for the inconveniences you experienced during your stay. Your feedback has been discussed with our housekeeping and maintenance team to be more diligent with their efforts to ensure our future guests never experience these problems. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Customer service is not a priority- often times there is no one at the front desk, employees on personal calls at the front desk, and when an employee is around they communicate how much they don’t want to be there. Room was not fully clean- trash left in garabin bins, hair and dirt in the shower, towels had a mildew smelll to them, and bed had what appeared to be dog hair in it. The two redeeming factors were size of the room (plus kitchen) and the price.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.