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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were pieces of vomit all over bathroom garbage can and stains on the toilet area. Bees got and through the screens in the windows. My wife tripped getting into the elevator because the floor was unlevel when it stopped.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you experienced while staying us and for the cleanliness issues you had in your room. Your feedback has been discussed with our housekeeping team to review and action. Please accept our apologies, and we hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Location location . It is filled with men who are working on the road most of whom are decent enough , some not so much . When staying here with my husband and child we had several of these men ask why we staying such a “rough” neighborhood. Our surroundings didn’t look or appear “rough” so they clearly knew something we had yet to learn . One morning I found a bag of pot next to our car. There were blood stains on the carpet in the hallway . Our sheets had cigarette burns on them (we booked a non smoking room.) my advice ? ... read more
Business response:
Thank you for being our guest. We are sorry our location was not appealing to you. We take the safety of our guests and their properties very seriously and maintain a safe and secure environment in our hotel. Your feedback about the cleanliness has also been discussed with our Housekeeping team. Once again, we apologize for the problems you encountered. We hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty place Had few apptsin the area. This location was central to appts. Thankful it was one night as the entire complex was dirty, room was dirty, not fully cleaned and bed not made. Door needed a knee to open.
Business response:
Marilyn, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
I won’t recommend to anybody
Business response:
Frank, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Stayed in a kitchen, two bed room. The kitchen was not stocked with any pots/pans or silverware. No ice bucket or ice cube trays in the fridge. Only one bed had a blankets, the other only sheets. No shower curtain and only two towels.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback is shared with the housekeeping team for review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Not the most pleasant stay overly priced hotel because an event has happening in the area... shame on hotels!!
Business response:
Thank you for being our guest. We are sorry you felt our price to be expensive. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.