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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and smelled. I didn’t feel my belongings were safe. The staff, on the other hand, were very friendly.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Bad Hotel I got a Very dirty room. There were No pillow covers, No blanket, Sheets were not changed after the previous checkout.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I had prepaid for a king bed suite but was given a queen. The hotel blamed Expedia for booking it as a queen however the hotel's paperwork said king all over it. When we talked to the receptionist about the problem she was very rude and basically told us it wasn't their fault and there was nothing she could do. To top it off, we also had to carry our own towels to the room. HORRIBLE HOTEL. Would never go back even if the room was free.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that you had the reservation issue on arrival and that one of our associates was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. Thanks again, we hope to host you back soon so that we can make it up to you. S... read more
Business response:
Kenichi, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Convenient location, check in counter was sticky, room was dirty, sheets not changed hair and tissue found in the bed, garbage under bed, no linens, one plastic cup, no dishes in unit with kitchen, room above us had children jumping off bed until well after midnight and hotel management was called twice but no change in noise level, continental breakfast was coffee and a granola bar.
Business response:
Ferrol, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Also, your concerns with regards to the grab-and-go breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choic... read more
Not a nice place The room was not very clean. It had the smell of smoke. There was grime in the bathroom, and no towels. There was a hole in the walll. It was not a positive way to start vacation.
Business response:
Gretta, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
We booked 2 queen beds room, but they don’t have at the time and they told us to wait for 1 hr. They finally gave us the room, but when we got in the room we found out it was a one king bed room. We complained and they told us that they will return the money and go somewhere if we don’t want .
Business response:
Clayton, thank you for being our guest. We are sorry that we were unable to accommodate you in the room of your choice. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
We had booked a room with 2 beds more than a week before and pre paid. We got up to our room and there was only one bed. We went down to the front desk and was told that they had over booked and that's all that was left and no fold out cots either. They finally gave us a room that they were holding for someone else. The room had holes in the wall, was noisy and only had to towels and no bath mat. Definitely won't be coming back.
Business response:
We sincerely apologize for the difficulties you encountered and regret the inconvenience caused to you while you were here. Your feedback is taken seriously and shared with appropriate individuals in an effort to improve our service and facilities moving forward. Please consider giving us another chance to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.