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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jasmine, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Rude people and then they wouldn't let you son's girlfriend back into the room and start a big problem and no one slept in the room and I want my money back
Business response:
Sammi, thank you for being our guest. We are extremely sorry for the difficulties you all experienced. Our goal is to deliver a great stay for our guests, and we are reviewing this incident with our team to see how we could have handled such situations better. We hope you will consider giving us a second chance. We are confident we can replace this experience with a more positive memory! Sincerely, Hotel Management
I just left the place 30 minutes later Somebody trying to open the room door for 3 time was scary I don want to go back again
Business response:
Thank you for taking the time to write a review of our hotel. We apologize for the inconvenience you encountered while you were here. Please know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Front desk was VERY friendly and helpful I give them five stars... as for the room where to begin the tub dripped due to a leak 24/7, the room smelled dirty like the carpet hadn’t been clean in a while, there were two chairs in the room that has clear signs of stains and dirt/mud on them at anytime in the day I was on the room I could hear conversations from either outside or in the rooms next door, making me realize that the walls were paper thin making it harder for me to get any work done in the room I could goto my car a... read more
Business response:
Patrick, thank you for being our guest. Although we're glad to know you were pleased with the service provided by our staff, we apologize for the difficulties you encountered while you were here. We assure that we have shared your concerns with the appropriate teams, and we’re taking extra care in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I came about 11:10pm the door was lock and I keep calling no one answer so I went look for another hotel
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
stupid. the corporate office told me i could be 18 years or older to check in but when i got there the lady said no i couldn’t be 18 and she argued with me until she called corporate and they told her i could be 18+ to check in. it was a stupid ordeal. the whole hotel smelt terrible like old french fries. it was dirty and just grungy.
Business response:
Brittany, we are sorry for the poor service you received. Your feedback will be used as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.