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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude and not friendly. Manger was rude for the most port.
Business response:
Thank you for letting us know about your stay. I was extremely concerned to read your comments and apologize for our staff member being rude to you. Appropriate measures have been taken to ensure this is not repeated. I apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Very bad hotel. The carpet was stained, the plumbing was slow in the tub, bathroom sink and kitchen sink. Walls were stained, chairs stained, headboard stained, bed skirt stained. Counters were dusty, appliances were dusty, dresser and nightstand were dusty, towel rack was even dusty. The entire room smelled and the walls were paper thin. Key card stops working every time it touches keys, cell phone or other cards. Breakfast is "grab and go", meaning tea, coffee, and oatmeal on a tiny stand in the lobby. Manager Terry is rud... read more
Business response:
Hasina, thank you for your review. We sincerely apologize for the difficulties you experienced during your stay with us. Please be assured that we have discussed your concerns with our team, and we’re taking steps to ensure we are well poised to serve you better during your next stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
No breakfast, room not clean, no room service to replace used towels.
Business response:
Thanks for evaluating your experience at our hotel. We apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Being an extended stay property, our guests often bring their personal items from home. Towels along with other articles are always available at the front desk. We hope you’ll give us a chance to serve you again on your next trip... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
It was decent no telephone, housekeeping once a week, you had to walk down to exchange towels if you needed new ones, mattress and pillows was uncomfortable and the guess above sounded like they were coming through the ceiling(loud noisy). Missing a lot of entities. You have the right to remove this but please take it into consideration my view.
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback has been discussed with the appropriate team in an effort to enhance our facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Never again!
Business response:
Mike, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Disrespectful staff
Business response:
Lei Ana, we apologize for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Wasted money A/C did not work. Next morning shower does not work. Not happy with this property or the service.
Business response:
Lisa, we are truly sorry for the issues you experienced in your room and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the concerned team to review and rectify immediately. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.