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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is bad, the hotel staff takes your money and trys to make deals for themselves, then they will turn around and tell the GM to kick you out It's not alright....
Business response:
Thank you for being our guest. We sincerely apologize for the inconvenience you encountered here. We are investigating the matter to ensure such issues concerning service do not happen again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
If you don't mind prepaying for 3 days and being moved out of
Business response:
Thank you for reviewing our hotel. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
When we pulled into the parking lot people wherr outside around there cars hanging out and playing music. Used the stairs to get to our room and there was trash, trash still there when we left. Smoke detector in our room covered with a plastic bag. At 4:00a.m. fire alarm started blaring.
Business response:
Dear Guest, we appreciate the review and we would like to apologize for the poor first impression left upon you at the time of your arrival. This was not the welcome we had hoped and this has been addressed. We also take your safety very seriously and we are so sorry for the issue you observed with the smoke detector in your guest suite. We have our engineering team doing an inspection of all our suites to be sure all is in working order moving forward. Thank you for alerting us to the issue. We hope to welcome you back for ... read more
It was dirty. When I showed pictures of the dirt in my room and broken furniture they told me “guess you get a free upgrade”. That room was also dirty. I was too tired to argue. The internet didn’t work for about 4 hours. I could get work done unless I left the hotel.
Business response:
Please accept our sincere apologies for the cleanliness issues you experienced and that you had trouble connecting to the internet in your room. We will address your concern with the appropriate individuals immediately to take corrective action so that it does not happen again. Once again we are sorry, and we hope that you will give us another opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Poor repair. Poor neighborhood. Appears rundown.
Business response:
Thank you for reviewing your stay. We are sorry our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.