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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Maria, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I didn’t like there was no dishes, plates, silverware, cooking utensils for a place intended for extended stays.
Business response:
Craig, thank you for reviewing us. We are sorry if our dishware policy was not communicated to you at the time of check-in. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our front desk staff to communicate our service and offerings more clearly going forward. We value your feedback and look forward to serving you again in the future! Sincerely, Hotel Management
Crap hotel It’s was horrid. Smelled like cigarettes, cigarette burns in the sheets, on the counter in the bathroom and on the floor. Room was an ice box then a sauna. Got about 2 hours of sleep before a 14 hour flight. Lest to say never ever again.
Business response:
Thank you for reviewing our hotel. We apologize for the smoke odor you encountered and regret the disappointing stay you had. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. We are very sorry and hope you will consider staying with us again as we would love to provide you with a better experience and a g... read more
Dirty and Un-stocked room Arrived at the hotel for prearranged checkin, was told to please wait while they checked the room and brought towels. 15 min wait at the counter, got the key. Entered room, immediately smelled like bad cologne, I see there was no towels. I called for towels and they asked me to come down to get them, so I did. Upon returning to the room, I see there is no soap or shampoo or cups, pillows without pillowcases, un vacuumed floor with pistachio shells and garbage debris. The clock is unplugged with no t... read more
Business response:
Shane, thank you for returning back to our hotel. We are sorry for the disappointing stay you had this time and regret your room was not ready upon arrival. Moreover, we apologize for the condition of your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will... read more
This place was run down and outdated. Lobby was tiny and run down looking.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Will never go here again. It looked like a Honeless shelter with the conditions of the room and the place, but charged 5 star prices. Terrible all the way.
Business response:
We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Also, please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.