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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a lack of blankets, the bathroom door did not latch (alignment) , and this was the second room! The first room had a cabinet door in the kitchen leaning on the refrigerator!
Business response:
Patrick, thank you for your review. We are very sorry your stay with us was not a pleasant one and apologize for the issues you encountered in both of your rooms. We have taken note of your comments and have shared them with the maintenance team so that we can improve our facilities going forward. We value your feedback and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very dated and worn out property. Kitchen sink dripped. hard mattress, coarse bedding, all pillows were different materials. Couldn't wait to check out.
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property and the bedding. We will share your comments with our brand leaders in an effort to enhance our guest experience. Counting on your kind generosity to accept our apologies, we hope you will allow us a chance to serve you again. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
The first room we were given. The room still had sheets on a pile. My option I believe when you walk into a hotel room the room should smell like it was just cleaned. The towels should smell like bleach, the towels do not even smell like they were even washed. All white sheets, towels, should have a light to medium smell of bleach.
Business response:
Larry, thank you for being our guest. We apologize for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary actions. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Worst experience in a hotel in 12 years
Business response:
Greg, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
They were rude and unprofessional i had to call the front desk three times for dishes
Business response:
Thank you for being our guest. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. These issues will be addressed with our team to prevent them from occurring again. We appreciate your business and hope you will consider staying with us once more so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
The
Business response:
Nancy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,085 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.