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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived the hotel at 10:30pm I was told that there was no room for me, even when I had reserved a room one month earlier. I was told that I needed to be overflowed to some hotel more than 6 miles away. We were having a tournament in the early morning the next day. It was too late for us to find another hotel.
Business response:
Thank you for sharing your experience with us. Please accept our sincere apologies for the disappointment you had with your reservation. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. We hope you give us an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Overbooking many times, let people struggling to find another property at the end, no solutions
Disorganized, inadequately staffed checkin in. We arrived at 6 PM and the only check in person had to physically inspect rooms to see if they were ready. We were told one of the housekeeping people hadn't shown up that day. The back area of the front desk looked cluttered, with sloppy stacks of papers that looked like they'd been there for months. The door to the laundry room in back of the check in was open, and I could see towels thrown on the shelf, and hanging down from the shelf. When we were finally given a room to che... read more
Business response:
Thank you for your review. We apologize for the service and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our entire team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Even though our room was labelled as smoking there was air of smoker smell in the room. We had to get the front desk to get us a Febreeze bottle to try freshen the smell but it was not effective. The 'Continental' breakfast was misleading as it was Coffee and breakfast bars. Disappointing stay for the amount of money spent.
Business response:
Thank you for sharing your thoughts about your recent stay. We regret your disappointment with our breakfast offerings and apologize for the smoke odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deser... read more
I liked the location and the room itself was ok... But full sized beds are too small (compared to queens), the hallways and stair well smelled terribly like stale smoke, and it’s an absolute joke that they claim that “breakfast” is included... More like a granola bar, an oatmeal packet and a cup of coffee is included.
Business response:
Thank you for being our guest. We apologize for the disappointment you had with the size of the bed and regret the inconvenience caused due to the odor you experienced. Your comments have been shared with the appropriate teams to ensure a better experience going forward. We are also sorry you were unhappy with our breakfast offerings and will share it with our Brand Leaders to assist them when determining new choices for further implementations. We hope you will give us a second chance to deliver the type of experience you s... read more
Bad smells in the property. Would not stay again. They need better options for breakfast.
Business response:
Thank you for sharing your review about your recent stay. We apologize for the odor you experienced on your visit, and you did not like our breakfast. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.