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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not ready for prime time! The sheets in our room were dingy, contained human hair, and dark spots. Changed rooms and the next room sheets were cleaner but their were some loose screws and debris from the remodeling left around. No trash cans in the main room! Just dissappointed...The front desk clerks were friendly and made efforts to remedy the situation.
Business response:
Anthony, thank you for posting a review of your visit. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
A night at Monroe Washington extended stay First room they put it soon and never being clean . Second room was nice but no way to transfer wheelchair to bed not enough room too many items in the room. The toilet seat with just the flimsy plastic and every time you would sit on it it would slide sideways . The manager and the people at the desk were about the nicest people you would ever want to meet and they go out of your way to help you great great great service
Business response:
Cynthia, thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered in your rooms. Please be assured that we have discussed your feedback with the appropriate teams, and we're working with them to fix the problems you mentioned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Dirty, bad staff service, place has a really bad smell,...
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
No hair dryer, no utensils (for extended stay -- would expect basics), no plates or cups. Room smelled. Free 'breakfast' includes choice of muffin, granola bar or oatmeal.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. Please note, as per our brand standard requirements, we keep the kitchenware and hair dryer at the front desk rather ... read more
The place smell of dog everywhere. The bed was not king size in the bathroom it smell of dog as well and dogs were not on leash . they could use a good cleaner to remove smells. I will not go there again
Business response:
We want to thank you for the comments you provided about your experience at our property, and apologize for what was clearly an unsatisfactory stay. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. Although we do have suites which are designated for pets to minimize allergy issues for other guests, there are times we need to plac... read more
When i went to check in I was greet by the janitor who informed me that the front desk rep had called in and nobody was available to check me in. I was unable to check into my room and had to find another hotel that had someone working at the front desk. Yes, you read that correctly.
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.