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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud Very noisy
Business response:
We apologize for the noise issue you experienced during your stay.It is unfortunate our Front Desk was not informed while you were here so we could have resolved the situation to ensure a more enjoyable stay for you. We appreciate your feedback and hope you will stay with us again in the future. Sincerely, Hotel Management
nothing the pictures look a lot nicer than the hotel was
Business response:
Thank you for choosing us. We apologize our hotel fell short of your expectations. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Smoking in Nonsmoking Room The room was a nonsmoking room, however, the room smelled terrible as though someone had smoked inside and the smoke detector was covered with a plastic bag. I went to the front desk to see if I could get another room, but no one was working so I had to spend the night there. I have asthma so the smoke really bothered me and I had trouble breathing the next day. I told the front desk about it and I was offered compensation for my next visit, but I didn’t take it because I won’t be returning.
Business response:
Dear Klayton, thank you for taking the time to share your feedback with us. We are so very sorry for the not so fresh and clean environment in your guest Suite. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We take your safety and satisfaction very seriously and we are glad you spoke with our team and that they offered you compensation for the disappointing experience. We hope you will change your mind and consider givin... read more
Bad customer service Picked up this hotel due to close proximity to Harbour Pointe Badminton court where we were participating for a tournament. The free breakfast is very misleading. They have some muffins, bars and coffee across reception. With kids with me I had asked for some additional service which they honor on request. But none of them were. No room service after promise for 2 days in continuous. Each staff blaming the other person for not having documented. They run room service with single housekeeping is what was ... read more
Business response:
Anshuman, thank you for taking the time to share your experience. We are deeply sorry our staff was not as responsive as they should have been to address your specific concerns. It is always our standard to immediately follow up and resolve everything to your total satisfaction. We will be reminding our team how important it is that we respond to our guests' needs promptly and courteously. We hope you will reconsider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
I was turned away saying they had no availability even though i had my reservation and the website said they had many rooms available. I had no where to go on the middle of the night
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Very outdated. Very noisey, could hear people above us all night. Something had spilt in ther elevator, stil hasn't been cleaned up when we left in the morning.
Business response:
It is disappointing to know you didn’t have an excellent stay. Although we make every effort to deliver our best, we regret this not to be your experience. Please accept our apologies for the difficulties you experienced at our hotel. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.