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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I expected out of an Extended Stay The hotel smelled bad, no coffee maker in room, there wasn’t even 1 plastic cup in the room.
Business response:
Dedra, we apologize for the odor issue you encountered while you were here. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will consider a return visit so we can make it up... read more
Continental breakfast was a stand at front entry with hot chocolate and coffee. Coffee pot was always empty, and staff at front desk discussed that they were sick And was feeling like puking. Homeless people hung out on the stairwalls leaving there trash. Staff very unfriendly and when asked questions we had to talk to the manager Which was never there. Unprofessional and didnt sèem to care about the quests. Wouldnt stay there again.
Business response:
Please accept our sincere apologies for not living up to your expectations and regret the inconvenience caused. We strive to provide a better hospitality to all of our guests, but we obviously let you down. We provide thorough training for all associates, and we will redouble our efforts. Your feedback is important to us, and we will use it to improve our services and facilities going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Short staffed. Room was still not cleaned up from prior guest at my 7pm check in time. Waited 30'min for front desk girl to come check me in. She was no where to be found and couldn't be reached on the phone located inside lobby. Sucky service .
Business response:
Roksana, we appreciate you for being our guest. It is very disappointing to read that we couldn’t provide you with a stay you had desired. We sincerely apologize for the wait-time issue with your check-in and the cleanliness issue in your room. We are meeting with the concerned staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I booked this hotel because it show that breakfast included. Actually, breakfast never filled, then I asked hotel staff to help, they just say no more. So every day I have to go somewhere to have Breakfast. In room kitchen no pot, no plate, asked hotel staffs, they Said that all dirty, no clean one. No hair dryer provides, asked again, they rely ' all dryer stolen by customers '
Business response:
Kevin, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will be sure our front desk communicates this more c... read more
Front desk never around, low speed internet, crap breakfast.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Diana, I apologize for the disappointing stay you had with us. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
First and last stay at this place. Fire alarms pulled in the middle of the night, personal property stolen by staff when our backs were turned and unhelpful receptionist.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Checked in dead-tired at 2:15 am looking for a decent night's sleep. Checkout was *almost* 8 hours away, so we were gonna get as much shuteye as we could. Got to the room and immediately crashed into bed. BANG BANG BANG BANG BANG! Construction noise (reroofing) started shaking the whole building at 10am sharp ON A HOLIDAY WEEKEND! So much for getting a full night of sleep. We woke up bleary-eyed to stains on the carpet, smears on the countertop, greasy fingerprints all over the front door, hairs in the bathroom sink, filth... read more
Business response:
I apologize that we failed to provide you an exceptional stay. We are extremely sorry for the issues you experienced in your room. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
2박하는 동안 방과 전체 층에서 담배 냄새가 빠지지 않아서 괴로웠어요. 금연방이었는데도 담배냄새가 안 빠지더라구요. 쇼파와 바닥에 개 털이 너무 많았어요. 부엌과 침대 사이에 있는 전등도 고장나 있었고, 그릇과 식기류는 깨끗했지만 토스트기는 조금 더러웠어요. 저번에 다른 지역에서 이 체인점 숙소를 이용해 본 적이 있는데, 이 곳은 아침식사도 많이 부실했어요. 하지만, 숙소 바로 뒤에 마트가 있고 차타고 조금만 가면 쇼핑할 곳도 많아서 주변은 참 좋아요. 그리고 개인실마다 부엌시설이 있는것은 참 좋아요.
Business response:
Sung, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,064 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.