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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I arrived to be told I didn’t have a reservation. It took them 45 minutes to figure out I did and get me checked in. Not a pleasant experience after a long trip
Business response:
Matt, We sincerely apologize for the reservation issue you encountered at the time of check-in and regret the inconvenience it caused. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
room was dirty when we checked in, floor was filthy and vanity top was also dirty.
Business response:
Thank you for evaluating your stay. We're truly sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping staff to be more attentive in their efforts ensuring that our future guests never encounter the same problem. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Michael, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
May be great for dog lovers. Many big dogs in the hotel. Our room was supposed to be animal free but the bed linens smelled of dog. Otherwise clean and spartan. Staff not particularly knowledgeable. Will not go back
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Although the front desk staff were very helpful and friendly, the hotel is run down and in need of an urgent renovation. The rug was filthy and the room did not offer pots/ pans/ cutlery, etc. The so-called "breakfast" was disappointing and comprised of coffee, instant oatmeal and pre-packaged muffins. (There was nothing else offered such as toast, cereal, etc.) There were no tables or chairs and the food was served from a small table near the check in desk. The hotel would be better off offering nothing than to advertise br... read more
Business response:
Scott, thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you experienced and that you were disappointed by our grab-and-go breakfast. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will consider giving us another chance so we can restore your confidence in ... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I booked the hotel and when i arrived the clerk told me they had over booked. The reason was the house keeper left without cleaning all the rooms.
Business response:
Robert, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.